Emergency Response Specialist

3 days ago

Singapore TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

The Emergency Response (ER) team takes on a two-pronged approach to ensure the platform is safe for consumption by not only reacting to emergent situations but also taking a proactive stance on investigation-related matters. The team acts as a vital bridge between teams, coordinating and managing unexpected risks and ensure internal escalations are handled accordingly.

What will I be doing?
- You will reconcile escalations by responding to and resolving diverse content safety risks 24/7, and closing the loop with relevant investigations for those incidents;
- You will improve emergency response mechanisms while monitoring the reactive speed and quality to ensure better implementation of emergent action plans;
- You will master various back-end data systems to ensure safety issues are handled effectively;
- You will summarize and compile analytical, retrospective, or data-type investigation-related reports;
- You will lead projects to proactively improve the quality of back-end systems and processes;
- You will collaborate with global cross-functional teams to respond to issues, and communicate with relevant stakeholders to align on strategies.

**Qualifications**:
What should I bring with me?
- You come with a Bachelor's degree and a minimum of two-year work experience, preferably in internet content safety and/or risk management;
- You have the ability to work effectively under high pressure, with strong interpersonal and communication skills to engage with different teams;
- You possess an aptitude for numbers and quantitative skills, with knowledge of social media content and sensitivity to safety issues;
- You pay good attention to detail, are a self-starter with a positive attitude;
- You are fluent in speaking/reading/writing English, with the proficiency in a third language being a huge plus;
- SQL/Data analytics skills will be a huge plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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