Customer Success Director

2 days ago

Singapore Blue Prism Full time

**About Blue Prism**

Blue Prism is the global leader in intelligent automation for the enterprise, transforming the way work is done. At Blue Prism, we have users in over 150 countries in more than 1,800 businesses, including Fortune 500 and public sector organisations, that are creating value with new ways of working, unlocking efficiencies, and returning millions of hours of work back into their businesses. Our Digital Workforce is smart, secure and accessible to all; freeing up humans to re-imagine work.

Blue Prism is seeking a Customer Success Director for our Asia Pacific Business who will be responsible for supporting our strategic Customers to derive maximum business benefits from their Digital Workforce.
**Key Responsibilities**:

- Becoming a trusted advisor by identifying Customers’ desired outcomes and collaboratively creating Success Plans to achieve those outcomes.
- Delivering, measuring, and communicating ROI for our Customers, throughout the customer lifecycle.
- Being the trusted partner for Customers in finding use cases and matching product functionalities, and how to align use cases with relevant best practice.
- Accurately representing the Voice of Customers inside Blue Prism.
- Ensuring Customers derive maximum business benefit from their Digital Workforce, thus contributing to their long-term loyalty and reference-ability.
- Strategically identifying new expansion opportunities within the existing Customer base.
- Owning Customer Success planning and execution and working closely with the Sales, Partners, Support team, Professional Services, Customer Experience and Product Management teams on development and execution of Account Strategy, driving Customer retention and expansion

**Requirements**:

- Proven track record of performance in your career to-date in Customer facing roles in technology space (such as Pre-sales, Account Management, Consulting, Customer Success etc), including experience in managing executive level interactions
- Strong background in scoping and orchestrating initiatives to improve business benefit at scale
- Do-what-it-takes attitude, comfortable with taking ownership, working autonomously, and driving customer-centric outcomes with mínimal supervision
- Responsible and proactive in risk identification and escalation
- Equally comfortable working within a high performing team environment and on their own
- Empathetic and agreeable but ready to stand for the best course of action to achieve desired customer outcomes
- (Desirable) Track record of navigating complex, multi-divisional, multi-geographical organisations to identify the right Customer stakeholders and build trusted relationships
- (Desirable) Experience in implementing Digital / Technology transformation using a success methodology
- (Desirable) Experience in process automation

**Benefits**- Blue Prism Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity or expression, genetics, arrest record or any other characteristic protected by applicable federal, state or local laws._

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