Executive Housekeeper

At **Holiday Inn Express®** our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.

At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.

Join us as a **Executive Housekeeping**in **Holiday Inn Express Katong** You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:
As Executive Housekeeper, you manage the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. You are expected to liaise closely with related departments, in ensuring a well maintained hotel.

Assist in managing departmental labor and expenses.
- Assist in managing departmental labor and expenses.
- Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel
- Monitor and control the departmental expenses on an ongoing basis to ensure performance against budget.
- Analyse departmental expenses and identify areas of improvement to drive departmental and hotel profitability
- Conduct regular linen inventory and operating supplies stock take to ensure sufficient stock for business operations and minimize any pilferage or loss of any nature
- Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
- Provide leadership, direction and support to the front office team on a daily basis; conduct daily shift briefing with housekeeping team to update on hotel status and operational requirements.
- Manage the day-to-day activities of the housekeeping team
- Trains, manages and motivates the housekeeping team in order to provide high standard of service for customers and meet departmental and hotel targets
- Promote teamwork and quality service through daily communication and coordination with other departments, including but not limited to Sales and Marketing, Catering, Outlets, Housekeeping, Finance, Maintenance and Guest Services
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward.
- Administer the performance management cycle in the housekeeping department throughout the year with quarterly check-in sessions, regular catch ups.
- Work closely with the Human Resources department in the recruitment of colleagues to ensure staffing are met
- Identify any training gaps and work with the Learning & Development colleagues to ensure training gaps are close
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties
- Provide direction and support to the team on a daily basis
- Interact with outside contacts:

- Guests - to ensure their total satisfaction
- Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
- Regulatory agencies - regarding safety and compliance matters
- Other contacts as needed (Professional organizations, community groups, local media)
- Ensure that the rooms are prepared in accordance to IHG Way of Clean operating procedures
- Coordinate any special request with Guest Services to ensure a memorable stay for our guests
- Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort
- Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction
- Inspect all guest rooms and public areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required
- To check vacant, clean rooms on the report and report any discrepancies both to housekeeping for assignment and to the hotel duty manager for investigation
- Analyse all Guest Heartbeat surveys and any social media reviews to identify any gaps or trends, put in place corrective preventive action to prevent negative issues from recurring
- Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.
- Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms