Case Manager, Nams

2 weeks ago

Sengkang, Singapore Institute of Mental Health (IMH) Full time

**Challenges**

**Case management**
- Provide and coordinate continuity of inpatient and outpatient care for selected patients identified with high needs.
- Act as pivotal team member for patient care by informing the multidisciplinary care management team of patient updates and initiate case review and discussion.
- Perform the role of main liaison and contact person to monitor and collate referrals made by General Psychiatric services or other agencies to NAM
- NAMS case manager roles also include providing continuity of care for patients in the community, he/she is expected to conduct site visits for brief intervention

**Brokerage Role**
- Conduct assessment of patients for medical, psychological, social, environmental, vocational and financial needs, including monitoring of mental state examination, monitoring for signs of relapse and suicide risk.
- Provide proactive problem-solving techniques in response to needs assessment, such as initiating appropriate referral and liaison with other professionals, agencies and/or step-down facilities.
- Formulate and develop care management plans for patients in collaboration with clinicians and other health care members.
- Monitor and evaluate patient’s response to treatment and revising treatment/care plan as needed.
- Establish a thorough working knowledge of resources and information for dissemination to patient and family.

**Therapeutic Role**
- Establish rapport and build therapeutic alliance with patient and family.
- Provide motivational and supportive therapy for patient and family in response to their needs
- Provide psychoeducation to patient and family.
- Telephonic case management within 48 hours of discharge
- TCU reminder prior to appointment
- Home visits for Alcohol Related Frequent Attenders (ARFA)

**Requirements**:

- Degree in Psychology, Counselling, Social Work, Nursing or related discipline with relevant work experience
- Excellent interpersonal and written communication skills
- Individual needs to be self-directed, with excellent social skills, and able to network with a wide range of professionals
- Experience in working with clients in the community setting is an advantage

**Job Family**
- Allied Health

**Working Location**
- IMH (North-East)

**Working Hours**
- Office Hours

**Job Level**
- Junior Executive

**Education Level**
- Bachelor Degree

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