Customer Service Associate

3 days ago

Singapore GMG Full time

**About GMG**:
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

**About the Role**:

- Provide excellent customer service
- Proactively follow-up on customer queries & needs
- Achieve the agreed standards on the sales floor including fitting room, till and service zone at all times
- Maximize sales through effective management of departmental stock and size availability to facilitate layout planning
- General store operations - including visual merchandising, managing inventory, stock take and general house keeping
- Keeping abreast of latest sports news (or trends in fashion) in order to possess in-depth product knowledge and communicate to customers effectively
- Make use of the product knowledge to suggest products and promote product benefits to customers in order to drive sales
- Develop strong connections with customer to generate loyal customers and repeat transactions
- Any other ad-hoc duties given by Supervisor or SIC

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