Lark Apac Customer Success Manager Intern

Lark
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity: to learn, to innovate and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and most importantly, the users we serve.
Join us
About Lark CSM Team
Our Customer Success team is laser-focused on putting our customers at the heart of everything we do. We don’t just solve problems - we anticipate needs, offering tailored solutions that help our customers achieve their unique goals. Fueled by a deep understanding of their challenges and needs and powered by data, we’re here to ensure our clients thrive in every step of their journey. With empathy, expertise, and a commitment to going above and beyond, we’re dedicated to being true partners in our customers’ growth journey.
**About the role**:
We’re excited to bring on a dynamic and motivated intern to support our expanding Customer Success team. As we continue to grow, we need someone who can step in and make an impact. In this role, you’ll create valuable onboarding and training materials, act as a trusted point of contact for customer inquiries, and deliver training sessions to SMEs. This is an amazing chance to dive into the B2B SaaS space, gain hands-on experience, and help shape the success of our clients.
This role will be based in Singapore, and will report into the Head of Customer Success, Lark APAC.
We are looking for talented individuals to join us for an internship in 2025. Internships at ByteDance aim to offer students industry exposure and hands-on experience. Watch your ambitions become reality as your inspiration brings infinite opportunities at ByteDance.
1. Off-cycle / Credit bearing Internship - Starting 1 Jan 2025
Please state your availability clearly in your resume (Start date, End date).
Job Responsibilities
1. Collaborate with the team to develop high-quality documentation and training materials for onboarding new customers.
2. Be the go-to person for answering basic customer questions and providing clear, helpful support.
3. Lead standard training sessions for small and medium-sized enterprises, helping them maximize the value of our solutions.
4. Manage batch operations for customers in stable phases of their journey, ensuring a smooth and consistent experience.
**Minimum Qualifications**:

- Currently pursuing an undergraduate or postgraduate degree, preferably with a focus on Business, Marketing, or a related field.
- Fluent in English; proficiency in Mandarin or Bahasa Indonesia is highly preferred and a valuable asset for engaging with a diverse customer base.
- Strong communication and interpersonal skills, with the ability to clearly explain concepts and solutions.
- Proactive, resourceful, and able to manage multiple tasks in a fast-paced environment.
- Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively.
- A team player with a customer-first mindset, eager to learn and contribute to customer success initiatives.

**Preferred Qualifications**:

- Familiarity with SaaS platforms and customer-facing roles is a plus.

**What We Can Offer**:

- A dynamic and highly motivated team environment that encourages open idea sharing and fosters healthy debates to propel our product to new heights.
- A unique combination of resources of a large company and nimbleness of a startup. You will experience a dynamic work environment where your contributions are valued, and you have the resources to pursue innovative projects and ideas.
- A dynamic office workspace that fosters in-person collaboration and innovation among teams.
- Engaging team-building activities to foster camaraderie and collaboration.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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