System / Network Engineer
3 days ago
**Company background**:
Focus Computer Pte Ltd has been operating since 1989, and is an established leader in the IT hardware and software fulfilment space in Singapore. We have provided a stable environment for our employees since our inception and we believe in taking care of our employees through thick and thin. We have established Focus Digitech Pte Ltd in 2020 in order to meet the growing demands for digital transformation by our customers, and we have an opportunity to hire System/Network Engineer to join our growing team. Your entry point into the company does not limit the potential you have to rise within the company to other roles as your aspirations and attitudes may propel you towards. We believe that paper qualifications can only tell us so much, and we believe in hiring people with the right skills and not just certifications (although we will accord due credit if you have them). So, come on and discover your full potential with us as we take Focus Digitech to the next level of leadership in digital technologies
**Duties and Responsibilities**
- Point of contact for incident escalation
- Maintain Service Level Agreement standards and commitment of users
- Liaising with 3rd party vendors, IT providers, etc for support
- Create and maintaining operations documentation and procedures
- Provide remote and onsite technical support for:
**Network**:Router, Switches, Wifi Access point and related devices, Local Area Network
**System**:Windows servers, Backup and restore, User ID administration,
**End User Computing support**:Desktops, Laptops, Mobile devices, Printer
**Qualification and Skill**
Experience in Windows Active Directory and Network Support
Knowledge and experience in Windows patching management
MAC device support knowledge
CCNA is an advantage
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