Financial Crime Ops Transformation Specialist

**JOB SUMMARY**
- The Financial crime end to end Programme aims to evaluate FC processes E2E to improve client experience, enhance control effectiveness and deliver cost transparency. The role of the E2E Operational Transformation Initiative Specialist is to drive specific transformation initiatives helping to ensure that the programme has strong end to end process foundation, and support the FCE2E Operational Transformation Lead in the following:

- Evaluate technology proposals with a solid understanding of future process need. Contribute to a model where process foundations are strong and CTQs are well defined and understood.
- Support the execution of assigned process simplification initiatives within the FCE2E Program, from set-up to implementation; providing on-the-ground process management and improvement expertise.
- Identify process optimization opportunities and align priorities with regional / local stakeholders.
- Contribute to the FCE2E roadmap planning and execution and target state design with relevant data points and to be processes.
- Build, develop and maintain relationships with stakeholders (from senior management to staff on the ground); ensuring strong collaboration towards achieving FCE2E transformation objectives while supporting stakeholders meet local priorities and targets.
- Develop capabilities and skills of, process owners, process participants and 2nd and 3rd LOD in the practice of process management and improvements; supporting capability development for using effectively global process tooling.

**RESPONSIBILITIES**
- Support improvement projects such as kaizen events and DMAIC projects to identify improvement opportunities and achieve targeted improvements, bringing together cross functional teams and following a structured stage-gate approach.
- Scope new process improvement and transformation opportunities working together with process owners and other stakeholders, with the aim to set the change initiatives up for success. E.g., define problem statements, objectives, measure of success, project team resource requirements, and roles and responsibilities.
- Execute cross functional initiatives, baseline current state performance, identify and validate root causes, prioritise and implement solutions.
- Establish effective performance management across various levels of the organisation. Provide guidance on building effective and well-balanced management scorecards, as well as operational dashboards to run day-to-day operations.
- Maintain a relentless focus on removing process waste in order to optimise capacity.
- Perform cost benefit analysis for the opportunities identified and provide sufficient business case for decision making. Revise these cost-benefit analysis and business cases throughout the project/programme lifecycle as required.
- Manage projects/programmes ensuring on-time delivery, define and comply programme governance and manage stakeholder expectations throughout the lifecycle of the initiatives.
- Actively identify potential risks and issues related to the delivery of change initiatives and propose mitigation actions in a timely manner, escalating major issues.
- Provide coaching and guidance to front line in terms of continuous improvement. E.g., effective and data driven root cause analysis (usage of fishbone, 5 whys, pareto analysis), establishing visual management and control plans.
- Facilitate workshops for process mapping, idea generation, root cause analysis or others based on project need. Ensure use of collaborative tools to enable effective remote workshops. Ensure adoption of New Ways of Working (NWOW) tools and mechanisms as defined by the Transformation office.

**Strategy**
- Provide input to the vision of bank’s Financial Crime processes to future proof the bank.
- Continuously develop knowledge of business processes and understanding of industry best practice.

**Business**
- Partner with stakeholders across the organisation (WRB, CIB, FCSO, FCC CIO, Data) in order to develop better and sustainable solutions.

**Processes**
- Understand WRB and CIB processes related to Financial Crime business strategy and align process improvements and metrics to these priorities

**People & Talent**
- Support a change mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes.
- Continually strive to share key relevant knowledge and learnings with the others across the team.
- Lead through example and build the appropriate culture and values, embedding a high level of team engagement.
- Ensure ongoing training and development for professional and personal self-growth.

**Risk Management**
- Manage changes and reporting in line with all relevant risk management frameworks, where applicable

**Governance**
- Develop awareness and understanding of the regulatory framework in which the