Manager, Client Service

2 days ago

Singapore The Bank of New York Mellon Corporation Full time

Manage a small client service team who are responsible for providing quality client experience on a daily basis.
- Timely resolution of service quality issues and implement preventive measures.
- Maintains familiarity with industry best practices and handle a small portfolio of Australia and Singapore clients.
- Coordinate and manage the daily operations of the client service team. Monitors work metrics and standards. Resolves team issues as required.
- Handle escalations from the client service team and resolves complex or non-routine client issues or inquiries when needed.
- Maintains excellent working relationships with internal teams and identify root causes/area of improvements when resolving client issues.
- Manages and execute internal initiatives designed to improve the client experience.
- Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
- Responsible for the achievement of team goals and objectives, talent management and supervision of team members.

**Requirements**:

- Bachelor’s degree or the equivalent combination of education and experience is required. 5-8 years of total work experience with at least 2 years of management experience preferred. Experience in an operational area and/or client services preferred.
- Excellent customer focus, stakeholders management and relationship management skills.
- Possess excellent interpersonal skills and positive attitude.

**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.**

**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

  • Client Services Executive

    2 weeks ago

    Singapore BIPO Service Shanghai Limited Full time

    **JOB DESCRIPTION** **Role**:Client Services Executive **Reports to**: MD, Singapore & Indochina **Location**: Singapore **Responsibilities** - Oversee and perform full spectrum of payroll process to ensure accurate, timely and compliant delivery for clients - Ensure accuracy prior to processing of payroll, by conducting quality assurance within...

  • Client Relationship Manager

    2 weeks ago

    Singapore BIPO Service Shanghai Limited Full time

    **JOB DESCRIPTION** **Role**:Client Relationship Manager (Food & Beverage) **Reports to**: MD, Singapore & Indochina **Location**: Singapore **Responsibilities** - Serving as the main point of contact between clients and employees; elevate client feedback to the relevant departments - Develop relationships with clients and key personnel; learn their...

  • Client Service Manager

    2 weeks ago

    Singapore Standard Chartered Full time

    **JOB SUMMARY** - To deliver the right level of client service and advice to Securities Services clients in all interactions for their transactional enquiries complains, and other service-related issues based on the client tiering model. - Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints and...

  • Client Service Manager

    3 days ago

    Singapore DTCC Full time

    **Are you ready to explore a world of possibilities?** Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day. **Pay and Benefits**: -...

  • Client Services Manager

    5 days ago

    Singapore THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED Full time

    **Principal Responsibilities** - Accountable for delivering Client Service excellence domestically/regionally/globally, effectively managing any risks and issues - Accountable for managing a portfolio of Commercial Banking/Global Banking customers who bank with HSBC regionally/globally - Accountable to retain revenue as well as achieve incremental revenues...

  • Client Service Manager

    2 weeks ago

    Singapore Standard Chartered Full time

    **Job Summary** - As a Client Service Manager, You would be responsible for delivering excellent client experience to our Premier cash Corporate clients with various opportunities to participate in projects to elevate client experience or improve processes. - About our Client Servicing Team - If you’re motivated by providing outstanding service to clients,...

  • Client Service Manager

    1 week ago

    Singapore Aon Corporation Full time

    Client Service Manager **Client Service Manager** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. **What...

  • Service Operations Manager

    7 days ago

    Singapore PERUMAL SERVICE Full time

    Description: - Manages the repacking and labelling of products operations by leading the team to ensure smooth and speedy delivery of products to clients. - Ensure the warehouse practices are in compliance to the safety code of conduc. - Maintains warehouse staff by recruitment, selection,orientation and training of employees. - Determines staffing levels...

  • Client Service Manager

    2 weeks ago

    Singapore Hai Leck Holdings Limited Full time

    As our Client Services Manager, you are not just managing projects—you are leading the charge to make our operations better, faster, and more efficient every day. Your role is to build trust with clients, drive team performance, and consistently improve how we deliver our services. Job Description: Be fully hands-on with project scopes, client...

  • Compliance Product Manager

    1 week ago

    Singapore our Client Full time

    The RoleAs a senior Product leader, you will own the global identity, KYC/AML, and compliance platform. The role focuses on building high-scale onboarding, verification, and anti-financial-crime systems that balance user experience with regulatory rigor.What You'll DoLead end-to-end KYC/CDD product: onboarding, verification, sanctions screening & risk...