CRM Functional Analyst/consultant

4 days ago

Singapore Singtel Group Full time

**CRM Functional Analyst/Consultant (D365)**:
**Date**:01-Oct-2021

**Location**: Singapore, Singapore

**Company**:Singtel Group

**Overview**

**Key Roles & Responsibilities**

Project Delivery
- Analyse business process/flow and provide the corresponding specifications for development team to translate specifications to program codes.
- Provide recommendation to customers based on best practices and standard offering of Microsoft Dynamics 365
- Make changes to configurable items, which include software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits
- Develop unit test package, execute tests & document test results to ensure the quality of the program
- Conduct integration testing, system testing and support User Acceptance Test (UAT) & implementation activities to ensure the smooth execution and implementation of the system in the production environment
- Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently
- Establish training package and provide training to the end users and relevant stakeholders
- Prepare & maintain up-to-date documentation.

**Teamwork**
- Work with team lead to ensure design and programme codes satisfy functional and users’ requirements
- Participate in design discussion; work with Development Lead in reviewing and refining the design to confirm to functional specifications
- Participate in peer reviews to improve project quality
- Minimum 3 years of experience in implementing and supporting Microsoft Dynamics 365 CRM/CE, CRM 2016/2015.
- Possess relevant system implementation / maintenance experience using Microsoft Dynamics 365 CRM/SharePoint related technologies
- Strong functional skills, communication, and presentation skills. Able to front the customers to understand and document the users’ requirements in proper specification.
- Good understanding on the capabilities and limitation of Microsoft Dynamics 365, Power Platform, PowerBI, Dashboard and SSRS,
- Strong problem-solving skills and ability to think out of the box
- Experience with Microsoft Dynamics CRM 2015 or later, including configuration of processes and features
- Understanding of the software development lifecycle (SDLC) and Agile Methodology
- Excellent time management skills, able to meet effort estimates and deadlines
- Customer focused
- Strong verbal and written communication skills to understand, debate and evolve requirements from idea to technical solutions
- Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
- Able to travel as required

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