Customer Service Representative

2 days ago

Pasir Panjang, Singapore Pfizer Full time

This position will be responsible for the operation of the Customer Service (CS) activities and efficient functioning of the Logistics Center Singapore (LCS) under the direction of Intercompany organization. The CSR will manage orders and shipments to various markets in Asia and worked with market planning hub in accordance to the recommended logistics solutions. CSR will also support Customer Service Manager to ensure that processes, procedures and controls are in place by means of following procedure. This position will also be responsible for the achievement of a specific set of annual objectives related to continuous improvement of the department. He/ She is expected to work closely with the other functional groups across Pfizer organizations and Logistics Service Providers, in accordance with the set guidelines of GMP compliance and best practices across the group and support the organization’s ongoing operations.

Customer Service Representative - should be familiar with IO operations and various Pfizer functional groups and perform orders transaction in accordance with market and able to perform transaction independently (70% of the work) without further instructions. He/ She should be able to resolve day to day operation issue independently and able to fill in as backup within the department.
- Manage the performance of order processing for specific markets, inbound product processing and cross dock shipment and drop shipment.
- Ensure the documentation processed by the team members are complete and meeting customer requirement.
- Able to operate and manage a market with customer facing and communicate to market independently.
- Improvised solutions to market and understand market requirements.
- Issue and follow up Purchase Order
- Monitor Purchase orders download from forecasting system into SAP
- Monitor the Purchasing / Sales Order processing activities
- Coordinate with supplying plants for product routing setup
- Monitor inventory levels to support the company’s inventory strategy
- Coordinate with suppliers for timely delivery
- Coordinate with forwarding agents on shipment delivery schedule
- Handle shipment arrangement and preparation of all shipping and banking documentation
- Prepare documents for repackaging jobs
- Manage documentation filing and clerical support
- Handle customer enquires/complaints
- In stock in

ORGANIZATIONAL RELATIONSHIPS

Internal: All business units, customers and other stakeholders, fellow colleagues in other Logistics Centers, supplying plants, including Supply Chain and PGS sites

External: Logistics Service Providers for example forwarding agents, 3rd party warehouse

EDUCATION

Minimum bachelor’s degree or equivalent

EXPERIENCE
- Minimum 5 years of experience in Operations / Customer Service / Logistics / Supply Chain
- SAP Knowledge (SD / MM)

Work Location Assignment: Flexible

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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