Onboarder, Client Success

Onboarder, Client Success - Applications are considered on a rolling basis - Singapore**About Meltwater**: Our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. We pride ourselves on taking great people and helping them do extraordinary things in a dynamic, global environment that fosters positivity, entrepreneurship, and teamwork. With 20 years of experience in the field of online media monitoring, **Meltwater is a global leader in media intelligence and social analytics SaaS solutions** - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. With 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner to over 30,000 of the world’s most respected brands which rely on Meltwater to help inform their MarCom strategies and decision making. **Role: Onboarder, Client Success** The **Client Success team** focuses on growing and engaging Meltwater’s user base. As a **Client Onboarder** you will ensure all of Meltwater’s key clients have a positive experience within the first 30 days of their subscription. You will take charge of the full onboarding for new clients, and ensure our customers are set up for success. You play a critical role as the first point of contact for new clients who subscribe to Meltwater’s services by driving user adoption, full product implementation and setting proper expectations from the beginning - giving you complete visibility and influence over the start of a client's journey with Meltwater. **What You’ll Do**: - Client and project management - ensure smooth & timely onboarding / solution implementation for the key clients, including setting up client’s accounts, leading kick-off calls, training key users on the platform functions, managing integrations, etc. - Deliver positive client onboarding experience, and ensure well-executed & accurate solution roll-outs - Foster strong relationships with clients within the first 30 days of their subscription - Work closely with Account Managers to provide support to clients on all onboarding activities - Other responsibilities include setting up new users, login credentials, directing them to various training avenues, update client details in our CRM, and tracking usage closely in the preliminary stages, etc. - Act as product expert across Meltwater’s various SaaS platforms and build Boolean Logic searches for clients **Who You Are**: - Attained Bachelor’s degree (in any specialization) - Entry level / have 1 - 3 years of relevant experience in client servicing / client facing roles, ideally in customer support, onboarding, implementation, account management, or project management - Derive great enjoyment being in client servicing roles with a naturally strong customer focus - Passionate about building relationships along with excellent interpersonal skills - Dealt with complex or escalated customer situations, and able to navigate large organizations and gain executive level buy-in - Strong empathy for customers, plus a passion for influencing customer revenue and growth - Ability to think outside the box and adopt a solution-oriented approach to solve problems for clients - Curious about and understand the value of digital marketing / social media / MarTech / MarCom - Interest in tech & SaaS / media intelligence, and a regular consumer of the news / media **What We Offer**: - Competitive remuneration package, with uncapped monthly commissions and quarterly bonuses - Fast career progression & empowerment in your role - Flat hierarchy with diverse, high-performance & collaborative teams - Global presence & a uniquely Meltwater culture like no other - Both flexible work arrangements & vibrant offices with well-stocked pantries - Generous vacation leave & work-life balance (#LI-ALSG) WORK WITH GREAT PEOPLE - NARESH NEHVIN Managing Director, Client Acquisition - "Meltwater has empowered me as a professional and individual. It has gifted me the rare opportunity to work with seasoned practitioners and industry leaders as a trusted consultant to their business."_ - FATEN AMZAH Key Account Manager, Client Success - "Meltwater entrusted me to work independently with regional key decision makers from the start. It all boils down to the support and trust that we place in our most important asset - people"_ - AMANDA SHAW Senior Manager, Client Success - "Meltwater teaches you to learn fast and fail quickly. We support a growth mindset, and from the most junior staff to senior management, everyone is accessibl