Customer Service, Logistics

1 week ago

Singapore Röhlig Singapore Pte. Ltd. Full time

Location: Singapore
Subsidiary: Röhlig Singapore Pte Ltd
Start: asap

**Responsibilities**
- To provide quality liaison services between clients, overseas agents, suppliers and partners, and inter-office departments, whilst supporting Sales/Operations where appropriate, with a view to achieving and exceeding targets set in terms of quality of service and client retention.
- Ensure customer data in all operational systems and Customer Operating Procedures (COPs) are correct and communicated to operational departments
- Facilitate client implementation which includes but is not limited to:

- Implement and improve Customer’s Operational Procedures
- Ensure that customer’s requirements are being fulfilled
- Ensure customer’s key performance indicators are being fulfilled
- Pro-actively help to take actions to improve customer experience
- Conduct or participate on review meetings with the customer
- Manage customer master data and contracts
- Ensure customer details are updated in all operational systems used
- Ensure client rates are updated
- Coordination of Import/ Export operations where required according to customer requirements
- Plan import transports where required:

- Receive forwarding order
- Check credit limits
- Plan specific route and voyage
- Inform partner of requirements to load
- Plan and manage customer service operations
- Handle customer inquiries
- Manage events and incidents, escalate exceptions

**Skills required**
- Good knowledge of freight forwarding operational processes, min. two years of experience
- Good communication and interpersonal skills with the ability to find efficient solutions for the customer
- Customer service driven attitude, good telephone manner with proficiency
- Ability to understand and improve processes and IT system settings in order to understand and map complex customer requirements
- Highly motivated, pro-active attitude, takes preventive actions with the goal of customer retention
- Co-operative working style, informs related departments pro-actively
- Ability to communicate effectively in English/ (other language), both verbally and in writing

Applicant must be eligible to work in Singapore legally.

**What can you expect?**

Working at Röhlig means living internationally. Every day, staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, and considerable opportunities for personal development and long-term career planning provide the basis for your success.

**Salary**: $3,000.00 - $3,883.56 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary

**Experience**:

- Customer service: 2 years (required)
- logistic/freight forwarding: 2 years (required)

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