After Sales Director

1 week ago


Singapore KSC CONSULTANTS PTE. LTD. Full time

**Job Responsibilities:
**Planning and target achievements**
- Responsible for the Aftersales turnover, profitability and customer experience management targets
- Oversee the operations and development of service centre and workshop; maintains good relationships with customers, external vendors, as well as the internal Service and Workshop teams
- Adhere to corporate regulations and guidelines, reporting requirements and periodically analyse the business, operations and customer satisfaction performance of the service centre
- Monitors and drives business performance daily to be in line with targets
- Leads, supervises and monitors service and workshop team performance and takes measures to improvement
- Establishes Aftersales marketing and promotional activities, campaigns to drive business

**Operation Management and Support**
- Downline performance monitoring and target achievements, optimise service bookings, workshop utilisations and efficiencies, identify process gaps and implement process improvement initiatives when required
- Support corporate events in the area of Aftersales
- Responsible and prepare for Audit reporting for Service Centre
- Work closely with HR on manpower issues, recruitment and training needs

**Requirements**:

- Degree in Automotive Technology / Mechanical Engineering / Business Management or its equivalent
- 8 years of relevant experience in managing automotive service and workshop including 3 years in a managerial capacity
- Strong interpersonal and communication skills
- Valid class 3 driving license

Stephanie Ang

EA License No: 11C2878

Personnel Registration Number: R1331070


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