IT Support Officer

2 days ago

Singapore Singapore Power Full time

SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. We believe in investing in our people, to help them achieve their career aspirations. With a strong culture based on commitment, integrity, passion and teamwork, we provide a conducive environment for our people to succeed.

We are looking out for self-motivated, dynamic and talented individuals to join our growing team. If you are keen to uphold world-class grid reliability and drive a sustainable future for all, join us and make your mark in the energy industry today

**What you’ll do**:

- Operate in the Network Operations Centre (NOC)
- Control, release and process batch jobs where required
- Monitor file transfers between internal and external systems and scheduled batch jobs closely and respond to any alert immediately
- Attend to operations job failure and ensure that incident reports are closed by SLA due date
- Escalate issue and follow up with respective support where necessary
- Perform proactive monitoring of critical systems and infrastructure services through centralised IT Operations Management system and escalate alerts promptly
- Ensure safety, cleanliness and security of the Data Centre at all times
- Report any security infringement and escalate any alarms/emergencies to the supervisor promptly
- Any other duties as assigned from time to time

**What You'll Need**:

- Diploma / Higher NITEC in Information Technology, IT Engineering or equivalent qualification
- Minimum 3 years’ experience in relevant experience
- Able to work with minimum supervision and cover the duty of Senior IT Support Officer during the absence of the latter.
- Operational knowledge with batch job scheduler, enterprise backup and archiving system and IT operations monitoring system is preferred
- Must be analytical and possess good communications, teamwork and interpersonal skills
- Must be able to multi-task
- Able to work independently and proactively in supporting daily critical operations and projects
- Able to work in rotating shifts to support 24x7 operations
- Willing to work in data centres at different location depending on roster
- Support production systems and make configuration changes to automated batch scheduler system and documentation where applicable

**What We'll Provide**:

- Join us to empower the future of energy
- We have regular wellness programmes to promote healthy living

LI-DNI

Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.

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