Operations Supervisor

3 hours ago

Singapore JAY SOFT TECHNOLOGY PTE. LTD. Full time

An operations supervisor plays an important part in a business' operations, as it's the role that oversees functional details to maximize the chances of success. A good operations supervisor with advanced skills has the potential to improve the business' operational efficiency, boost its market performance, and facilitate growth. If you have an interest in an operations supervisor career, it's important to understand the responsibilities of this role.
- **Track key performance indicators (KPIs).**Operations supervisors establish and track KPIs across the company's departments, including in those of IT, accounting, and customer care. They also evaluate operations reports from each department and make recommendations for improvement where necessary.
- **Examine operational compliance.**Operations supervisors ensure the business remains compliant with operational policies and industry and government regulations. They record and investigate any breaches and, if necessary, file a complaint to the relevant company executive or government body.
- **Train and supervise employees.**An operations supervisor provides basic training and supervision in operations to the company's employees. They ensure staff can perform various technical skills and provide feedback on how they can improve their capabilities and performance.
- **Prepare and submit operational reports.**Operations supervisors create reports highlighting the status and performance of the company's operations and present these to the company's executives. They include proposals for improving operational and departmental performance.
- **Oversee the company's operations inventory.**The operations supervisor manages the company's operations inventory and ensures there's sufficient stock to facilitate operations. They sometimes undertake general office management and administration duties.
- **Supervise routine operations.**An operations supervisor manages day-to-day departmental operating processes. They delegate tasks, aiming to boost performance to facilitate company growth.
- **Produce operational and departmental budgets.**The operations supervisor prepares budgets for each operation in the various departments. They ensure spending remains within budget and recommend methods to help the company remove unnecessary costs.

**Responsibilities**:

- Planning and executing departmental budgets.
- Overseeing inventory needs and undertaking office management and administration.
- Coming up with effective strategies to enhance the organization's financial health.
- Recruiting quality employees to provide high-quality customer support.
- Motivating and supervising employees.
- Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
- Research methods to improve operations and reduce costs
- Monitor and report on department performance
- Supervise and train employees
- Provide administrative support (e.g. updating inventory)
- Ensure compliance with company policies and regulation

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