Digital Service Engineer

**_Who we are_**
- Build your best future with the Johnson Controls team._
- As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide_ our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

**What you will do**:
The Digital Service Engineer / Assistant Digital Service Engineer will be responsible to provide Technical support to customer and the Integration Lead for JCI’s Digital Solutions Implementation. The engineer will provide business intelligence and strategic planning support for business segments or the company at large. He/She will work on assignments that involve moderately complex to complex deployment and needs understanding of Building Systems such as HVAC, BMS (Building Management System), Fire and Security, Cloud platform and Networking.

**How you will do it**:

- Plan, Execute, Monitor & control project deliverables from inception to closure.
- Monitor and ensure code quality, design for security, Architectural consistency.
- Focus on quality assurance & quality control activities to reduce rework & variances.
- Responsible for managing the quality of deliverables for service and products ensuring the CMMi3 standards are applied.
- Manage requirements, minimize gaps, and ensure on-time deliveries with zero critical defects.
- Work closely with the Delivery team to manage Customer Value discovery, gaps in implementation, and Customer adoption of JCI solution.
- Coordinate with the different segment / team locally, Offshore team and communicate with the customers.
- Perform Diagnostics leveraging on Digital Platform identification, detection and diagnosis.
- Perform Generation of Reports for Weekly/Monthly/Quarterly Maintenance.
- Perform Data integrity checks on Digital Platform, to ensure that Data Collected are in good healthy state.
- Perform Customer Engagement with Customers, with building improvement, identified using Digital Platform.
- Perform Data Health and error identification on Digital Platform.

**What we look for**:

- Diploma / Degree or equivalent experience.
- Experience with cultural change management is a plus.
- Strong analytics skills for HVAC, BMS, fire and security service industrial.
- Ability to impact operations and effect changes.
- Detail oriented, analytical, and inquisitive.
- Ability to work independently and with others.
- Extremely organized with strong time-management skills.
- Ability to work across multiple teams and assert cross-functional influence.
- Excellent verbal and written communication skills.
- Strong project management skills: ability to manage multiple projects with great time management and prioritization skills.
- Self-starter with strong customer centric mindset and can-do attitude, providing a great experience in all interactions.
- Ability to work in fast-paced team environment with quick problem-solving skills.
- Working with sales team in an enablement function.
- Demonstrated ability to work in a cross-matrixed organization influencing cross-functional teams to achieve outcomes.
- Ability to work in unstructured environments and situations providing self-direction and self-motivation.
- Microsoft PowerBI knowledge is a plus.
- Network Knowledge is a plus.

**What we offer**:

- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy

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