Service Engineer

1 week ago


Singapore People Profilers Full time

Job Description:
Main Objectives:

- Service security systems and provide services to our clients. Troubleshooting and solving problems.
- Ensure Customer satisfaction.
- To be proficient in our products and technology. Always improve ability.
- Manage relations with existing clients
- Finish routine preventive maintenance on time according to standards and policies.

Main Responsibilities include:

- Work with the Customer Service Representative to solve the clients security system problems in the earliest time.
- Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations and systems training.
- Maintain long-term relationships with clients.
- Increase customer satisfaction
- Renew the support & maintenance contract.
- Ensure quality of services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
- Provide routine preventive maintenances.
- Handle daily trouble-shooting, follow up all open technical issues till the problems resolved.
- Take over all service issues from Project team after External Hand Over done.

**Requirements**:

- Minimum Diploma or above in Electronic, Computer, Automatization or Mechanical Engineering.
- Minimum 2 year of customer service working experience (security-related preferred) in a multinational environment.
- Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be considered as a plus.
- Basic IT knowledge in hardware, network and database.
- Ability to work under pressure
- Strong analytical skill and problem-solving ability.
- Strong self learning ability, work independently
- Customer-orientation
- Excellent communication and interpersonal skills

Noga Lim Wei Loong
Registration Number: R1329872
EA License Number: 10C3804
People Profilers Pte Ltd, 50 Raffles Place, #19-12, Singapore Land Tower, Singapore 048623

**Required Skills**:
Access Control Working Experience Finish BASIC Resume Preventive Maintenance Registration Mechanical Engineering Interpersonal Skills LTD Customer Satisfaction Troubleshooting Security Pressure Customer Service Maintenance Engineering Communication Training



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