Operational Risk

Operational Risk & Control Specialist

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together.

The CRO division develops and oversees the global framework for risk identification, control, reporting, and management within the risk tolerance for the various business activities for Julius Baer, aiming at sustainable growth of the franchise. As a member of the CRO division, the incumbent is expected to abide by relevant principles and expectations as specified in the CRO Business Organisation Manual.

Operational Risk manages the risks arising from the Bank's business activities within the risk appetite established by the Board. This involves identifying, preventing, detecting and managing significant operational risks, fosters a high degree of risk awareness across all management levels and contributes to the mitigation of risks associated with internal processes, systems, tools and people.

**YOUR CHALLENGE**

**Core Responsibilities**
- Support and drive the implementation of updates to the Internal Control Framework
- Manage the control inventory including ongoing coordination/support across all departments for required control updates and maintenance
- Perform quarterly 2LOD fraud controls, and recommend and implement enhancements to fraud controls
- Perform investigations into client complaints and work with 1LOD and other relevant stakeholders to drive the timely resolution of complaints
- Conducting ad-hoc investigations, including independent deep dive reviews and assessments on material risk events to identify root causes, assess control environment, monitor risk mitigation actions, and escalate issues as required
- Support in the identification of operational risks and emerging trends through analysis of operational events, complaints, identified fraudulent behaviour, key risk indicators (KRIs), etc.

**People **Management**
- Strong ability to manage and coordinate with various stakeholders
- Ability to support and motivate others
- Excellent interpersonal skills
- A conflict resolver with strong negotiation skills
- **Risk Management**:

- Ensure appropriate ethical and compliant behaviour within the area of responsibility by clear demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
- Liaise with business / support units in the first line on all operational risk management matters
- Regularly communicate with internal stakeholders to improve efficiencies and growth of the risk management culture
- Support reporting and monitoring of defined metrics / KRIs to management and applicable committees
- Support in the preparation of the Risk Committee presentation deck
- Facilitate the Risk & Control Self-Assessment annual process
- Understand and be familiar with the operational activities of the department and support in identifying process control weaknesses
- Escalate material operational risk issues to the relevant functional management and/or committees as required
- Involved in ad-hoc risk reviews, projects and new business initiatives as required
- Promote risk culture through risk awareness programme, e.g. New Hire training, internal broadcast, eLearning and classroom session

**YOUR PROFILE**

**Personal and Social**
- Strong team player with good maturity, excellent inter-personal communication skills (written and spoken) and corporate discipline
- Results oriented and versatile, able to prioritise and multi-task to complete tasks and within deadlines
- Self-starter with initiative and strong drive to achieve high quality work

**Professional and Technical**
- At least 3 years of Private Banking industry experience
- Experience in audit, compliance, or other risk management roles is a plus
- Strong understanding of Private Banking processes and related regulatory requirements
- Degree holder or its equivalent from a recognised tertiary institution
- Proficiency with Microsoft Office - Word, Excel and PowerPoint
- Strong problem solving and analytical skills, with an eye for detail
- Ability to build relationships with team members and internal stakeholders
- Ability to handle and resolve conflicts in a professional and tactful manner
- Ability to manage stress in a dynamic environment
- Possess a keen sense of ownership - able to see assigned tasks to completion with mínimal supervision
- Self-motivated and proactive
- Flexible, adaptable and a fast learner

Job ID r-13441