Operations Manager

**Responsibilities**:

- Manage all technical staff, including direct contractors or parties engaged by client for the Facility Management Services in various specific disciplines.
- Manage and supervise the M&E team (Technical Officers and Technicians), and work with FM teams, security teams and carpark teams, in carrying out duties as specified herein.
- Oversee and effectively maintain the M&E systems. Install, resolve, repair, trouble-shoot and analyse faults speedily and recommend holistic, sustainable, and cost-effective solutions to the client.
- Plan and prepare monthly work schedules in accordance with the contractual work scope and timelines related to all M&E services works. Compile service reports upon completion.
- Coach and train his technical team so that they are familiarised and well-informed of the requirements of this contract.
- Reviews contracts' specifications to ensure cost effectiveness and competitiveness.
- Identify and evaluate cost benefits effects on alternative ways in accomplishing task and targets.
- Ensure that all operational issues and emergencies are attended promptly and rectified with mínimal inconvenience and disruption.
- Monitoring of KPIs to ensure compliance with performance framework.
- Ensures effective communication within the team and with internal/external stakeholders to achieve their assigned KPIs.
- Monitor Non-compliance letters and liaise with Contracts Dept for response.
- Monitor and track clearance for all personnel, including Vendors / Sub-cons and technicians within his work scope.
- Familiar with Workplace Health and Safety Act and be able to provide advice on Health & Safety matters.
- Conduct regular audits to ensure safety procedures on site are in place and working.
- Ensure all projects, preventive maintenance works and SOPs are carried out timely and according to planned schedule as per the agreed Response, Delivery and Completion Time.
- Support and coordinate all projects related to M&E and facilities.
- Conduct monthly meetings with client, including all key personnel on the FM Operations requirements of this Contract.
- Submit routine reports (daily, weekly, monthly) to Client as per contract requirements.
- Conduct regular sub-meetings with subcontractors/stakeholders with minutes-taking.
- Attend to site show rounds by external visitors e.g., Ministry, Statutory Boards or other parties delegated by Client for reasons for inspection for statutory requirements or for just viewing the Campus and its facilities.
- Ensure that all his technical team and direct contractor appointed by Client or Contractor’s subcontractors follow Client’s QEHS ISO requirements and Statutory Requirements.
- Communicate with the equipment vendor/s at a technical and professional manner so that equipment faults escalation can be resolved within the shortest possible time.
- Undertake any other related duties stipulated by Client and assist the Senior M&E Manager and Client on the following:

- Responsible in preparing tender specification & post contract and renovation projects.
- Provide relevant tradesmen and qualified person in energy monitoring, energy efficiency drive in accordance to local authority initiatives and/or requirements, including the submission to authority on energy monitoring (e.g., analysis, energy scorecard, Heat Balance - Operating System Efficiency (OSE) submission, etc.).
- To form part of the Water Management Team and assist Client to formulate energy policy and water conservation objectives and thus establish Water Management System in accordance to latest revision of SS 557 on Water Efficiency Management Systems.
- To continuously trend, record, measure, analyse and monitor the energy and water usage for all the major building systems and end use in accordance to latest guidelines by Green Mark, BCA, NEA and other authorities or based on industry best practices.
- To be responsible to track and chart the Energy efficiency (e.g., Energy Efficiency Indices, kW/TR) of the M&E and Specialist System such as air conditioning system on a regular/continuous basis (e.g., monthly, yearly).
- To monitor and analyse the monthly electricity and water usage patterns / profiles to identify any significant variance and alert Client and investigate

the cause of any significant variance in usage patterns / profiles.
- To record and tabulate energy usage patterns / profiles be generated for monitoring and comparison purposes. Electricity and water usage data shall be kept separately.
- To submit annual energy and water conservation proposals for Client’s considerations. The Contractor shall also assist Client to evaluate as independent technical expert if proposal is by other vendors and recommend to CLIENT on its viability. The energy and water conservation proposal shall be based on fundamental principles of reducing wastage, optimising usage, process improvements and efficient technological approach.
- To collect, collate and prepare submission