O&m Service Manager
1 week ago
A global AIoT software leader in Net Zero, Envision Digital is committed to becoming the world’s leading net zero technology partner for enterprises, governments, and cities to accelerate progress and improve their citizens’ quality of life.
EnOS, Envision Digital’s proprietary AIoT operating system, connects and manages more than 110 million smart devices and 360 gigawatts of energy assets globally. Envision Digital’s growing ecosystem of more than 360 customers and partners spans 10 industries and includes Accenture, Amazon Web Services, GovTech Singapore, IBM, Keppel Corporation, Microsoft, Nissan, PTT, Solarvest, Total and ST Engineering. The company has close to 900 employees and 12 offices across the United Kingdom, France, Germany, the Netherlands, Norway, Japan, Thailand, China, and the United States, with headquarters in Singapore.
**O&M Service Manager**
**Responsibilities:**:
- Part of O&M team, handles customer
- Participate in client facing discussions to understand client concerns or requirements
- Follow up and coordinate with internal parties to address client concerns or requirements
- Maintaining a professional demeanor with clients and colleagues.
- Understand basics of cloud technologies and microservices, be able to elaborate product features to clients, and elaborate client requirements to technical/sales teams
- Drive client meetings, provide timely report according to operations metrices
- Vender management
**Requirements: **:
- Bachelor Degree e in Computing or Information Systems or equivalent
- At least 7-10 years of experience in a client facing role as operations or relationship manager
- Vender management is necessary
- Team player with a positive working attitude and the ability to handle tight deadlines.
- Highly versatile and adaptable to changes, able to work independently in a fast-moving environment, and able to cross multiple functions.
- Excellent analytical and creative problem-solving skills.
- Prior working experience in consulting firms or Internet Company is a plus.
- Good understanding about IOT technologies is a plus
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