Ambassador

**Job no**: 498060
**Work type**: Full Time
**Location**: Marina Bay Sands
**Categories**: Concierge / Front Office

**JOB SCOPE**

**Summary of Job Responsibilities**

Premium Services Team provides personalized meet and greet services, enhanced in-house guest experiences, and bids fond farewells to our VIP guests. We strive to create an unforgettable memory by providing intuitive services while going above & beyond to fulfill their requests. We take ownership of our guests’ satisfaction and follow up personally on guests’ requests to ensure they have been met and their expectations exceeded.

Premium Services team members are impeccably well-groomed, speak in eloquent and professional language, thank our guests with genuine appreciation and exude a sense of elegance in our daily engagement. We aim to leave a long and lasting impression to our guests and make Marina Bay Sands a destination of choice.

As an Ambassador, your presence in the lobby is impactful, exude confidence, creating meaningful connections with our guests as a first and last impression of Marina Bay Sands. Ambassadors are empowered to connect with guests and provide unexpected surprises that will delight them during their stay. They play an important role in creating a seamless experience across the various service touchpoints.

**Responsibilities**:
**Operational Related**
- Greeting guests, and providing an engaging warm welcome or fond farewell to Marina Bay Sands upon arrival and departure
- Ensure each guest is greeted promptly, courteously, graciously with eye contact, and a smile.
- Engage with hotel guests throughout the hotel lobby to enhance the service experience through the introduction of all hotel services and facilities.
- Able to respond to guest feedback and take appropriate timely actions to have a meaningful impact on guest experience
- Provide additional support to Guest Services and Transportation team on hotel curbside to enhance the guest welcome experience, providing a sense of luxury and importance to each guest.
- Provide additional support to Front Desk Operations with Queue Management at all check in areas ensuring a smooth check in experience for our guests.
- Recommends and effectively promotes relevant services across the integrated resorts that are in tuned with the guests’ preferences and follows up on behalf of the guest for necessary bookings, or arrangements.
- Attend daily briefing to ensure valuable information and updates are shared among team members, including updated property information

**Departmental Related**
- Exemplifies the OneMBS Values at all times
- The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees
- Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by adopting a “can do” approach to tasks
- Practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA)
- Solid foundation of property knowledge and the major events and latest happenings within the property and in town in order to provide appropriate recommendations to guest
- Perform any other tasks as assigned by Management.

**JOB REQUIREMENTS**

**Education & Certification**
- Minimum GCE O Level.
- Diploma or bachelor’s degree in hospitality management from a recognized institution is an advantage.

**Experience**
- Minimum 1 year in a guest facing service role
- Prior experience in the entertainment, fashion, modelling, hospitality, tourism or service industry will be an added advantage

**Competencies**
- Possess a refined and strong command of spoken and written English and Chinese to communicate with our Chinese-speaking guest. Ability to speak multiple international languages will be an added advantage.
- Always ensure a high standard of personal grooming and professional appearance.
- Highly energetic and engaging individual with strong customer service and interpersonal skills.
- Be comfortable with taking photographs with guests.
- Exceptional guest relations and communication skills
- High attention to details
- Ability to multi-task and work efficiently in a fast paced and luxury environment
- A team player and takes initiative to assist other Team Members when required
- Have faultless follow-through; and “Can Do” attitude and mindset
- Be willing to work shifts
- You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company._

It is the Company’s preference to hire individuals who are fully vaccinated. If you are not fully vaccinated but have:

- Begun the vaccination process and are awaiting the 2nd/3rd vaccination appointment, or are within the 14 day period prior to being classified as fully vaccinated; or
- Are certified to be medically ineligible for vaccination against COVID-19 by a medical pr