Executive, Customer Solutions

1 week ago

Singapore BOM BOM PTE. LTD. Full time

Pet Food, Pet Nutrition, and Raw Diet

BOM BOM is a fast-growing, SFA-licensed company founded upon the principle that all pets should have access to fresh, top-grade, scientifically-balanced foods at affordable prices. Nutrigenomic-based R&D, world-class supply chain management and cutting-edge technology ensure that BOM BOM remains a market leader in pet nutrition.

BOM BOM offers fresh meal customisation plans which optimise bioavailability, aid digestion and promote healthier immune systems. Not only do pets thrive on BOM BOM's fresh approach, but owners also enjoy the convenience of easy ordering, flexible deliveries and proactive nutritionist support.

BOM BOM is a result-driven company that bases its success on the well-being of its pet clients. Its mission is to ensure a measurably higher quality of life and extended longevity for pets via nutrition.

The Customer Solutions Executive plays a crucial role in the overall customer experience that BOM BOM offers. You will be primarily managing the entire order cycle so as to enhance business development and ensure sustainability and customer satisfaction. If you are passionate about working with customers and have an interest in Pets and Pet Nutrition, this is the perfect position for you

**Responsibilities**
- Direct, optimize and coordinate full order cycle according to customer’s additional requests
- Resolve logístical issues that customers are experiencing in a timely manner
- Retain customers and provide logístical improvement suggestions that lead to departmental and business objectives
- Work collaboratively with other departments to solve customer issues as quickly and as efficiently as possible
- Identify and assess customers' needs to achieve satisfaction
- Handling voice calls (Outbound calls for follow-up)
- Ensuring Customer Satisfaction (C-SAT) scores meet targets set out for the year
- Up to date product knowledge in order to deliver accurate and effective services
- Participate in events organised by company to educate pet owners on pet nutrition and generate new leads

**Requirements**:

- Diploma in any field
- 2 years of working experience in customer service and or hospitality
- Excellent writing and communication skills
- Fluent in Korean for the linguistic needs of our client base
- A meticulous customer-oriented thinker with a desire and willingness to roll up sleeves to get things done
- Adept at complex problem-solving
- Excellent interpersonal skills with the ability to work collaboratively
- Ability to multi-tasks, prioritize and manage time effectively
- Customer orientation and ability to handle all types of customers
- A love for pets especially dogs and cats preferred
- Able to standby online for weekend duty for 1 hour once a month

**Additional Information**
- Hybrid Work Environment
- Work Life Balance
- Attractive Leave Benefits
- Attractive Pet Meal Discount
- Centrally Located, South of Singapore

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