Program Manager

1 day ago


Singapore Imperva Full time

**The Opportunity**

Do you want to build your career in one of the most innovative and growing industries within software? Imperva is the leading cybersecurity company, based in the heart of Silicon Valley with customers across the Fortune 500.

**Responsibilities**
- Execute and deliver on our Digital Touch Program
- Utilize various tools to automate and manage the customer engagement including Gainsight, User Voice, and Higher Logic (Community)
- Leverage NPS, CSAT, and other customer feedback to drive action based on the voice of the customer.
- Use customer data and feedback to identify and prioritize enablement roadmap
- Report into the Digital Touch Program Manager
- Work closely with Digital Community Manager and the Customer Success organization to maximize customer networking, enablement and engagement via Community participation, targeted multimedia content and live events.
- Collaborate with the wider CS Operations team to develop analytics relating to the customer base, delivering insights into customer health, risk and growth opportunities and prioritizing engagement programs
- Work with internal stakeholders including Support, Engineering, Product Management and Sales to advocate customer needs, drive product usage and identify growth opportunities.
- Maintain understanding of company technology, products, and services.
- Collect customer success stories which can be used in customer reference programs.

**Requirements**:

- 5+ years relevant experience in a high volume customer engagement role for example: Digital/Tech Touch Customer Success, Marketing Operations or SMB Account Management
- Ability to work on and lead cross-functional projects.
- Data driven experience of leveraging customer data analytics to prioritize and drive action.
- Capable of strategic “out of the box” thinking to deliver results.
- Experience with customer engagement tools such as Marketo, Gainsight, Hubspot, Churn Zero, Qualtrics etc.
- Experience with CRM tools such as Salesforce.
- Experience with IT Security and SaaS companies is an advantage.
- Excellent communication and presentation skills.
- Have a passion for customer experience.

**Our Company**:
**Rewards**:
**Legal Notice**:
Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law

LI-SJ1

LI-Hybrid



  • Singapore University Program Full time

    Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...

  • Program Manager

    1 week ago


    Singapore SALT TALENT SEARCH PTE. LTD. Full time

    We are looking for a Programs Manager to join our client's Content Partnerships team - specific to News Partnerships. **About the role**: The Program Manager will support skills-based external trainings and programs at scale across APAC, and support global expansion. These training programs are for individual journalists and content creators and aim to...

  • Program Manager

    6 days ago


    Singapore U3 INFOTECH PTE. LTD. Full time

    Role: Program Manager Duration: 12 months (extendable)Location: Tanjong Pagar The Program Manager will manage the replatforming of a critical application across three key tracks: Infrastructure track for building new technology stacks in the Government Data Centre, Application track for refactoring the application for the new technology environment, and...

  • Program Manager

    1 week ago


    Singapore Vertiv Full time

    Overview Join to apply for the Program Manager role at Vertiv . Key Responsibilities Define the program\'s objectives and create a roadmap that aligns with organizational goals. Develop a detailed program charter, including scope, timelines, milestones, and deliverables. Ensure program goals and benefits are clearly defined, measurable, and communicated to...

  • Program Manager

    2 weeks ago


    Singapore IDEMIA Group Full time

    Select how often (in days) to receive an alert: This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements Key...

  • Program Manager

    2 weeks ago


    Singapore Micron Full time

    **Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...

  • Program Manager

    1 week ago


    Singapore Toshiba Tec Full time

    We are seeking a motivated and capable individual to join our team as a Program Manager or Assistant Program Manager. The successful candidate will play a key role in managing customer programs, supporting cross-functional coordination, and ensuring project deliverables are met. Job Description Serve as a key channel of communication for customers and act as...

  • Program Manager

    7 days ago


    Singapore BELLS INSTITUTE OF HIGHER LEARNING PTE. LTD. Full time

    Program Planning and Development: - Develop comprehensive program plans, outlining goals, objectives, timelines, and resources required. - Collaborate with cross-functional teams to define program scope, deliverables, and success criteria. - Ensure alignment of programs with organizational strategies and objectives. Program Execution and Coordination: -...

  • Program Manager

    2 weeks ago


    Singapore CONVEGENIUS INTERNATIONAL HOLDINGS PTE. LTD. Full time

    **Objectives of this Role** - Strategize, implement, and maintain program initiatives that adhere to organizational objectives - Develop program assessment protocols for evaluation and improvement - Maintain organizational standards of satisfaction, quality, and performance - Oversee multiple projects, ensuring program goals are reached - Manage budget and...

  • Program Manager

    1 week ago


    Singapore Toshiba TEC Singapore Pte Ltd Full time

    We are seeking a motivated and capable individual to join our team as a Program Manager or Assistant Program Manager. The successful candidate will play a key role in managing customer programs, supporting cross-functional coordination, and ensuring project deliverables are met. Job Description: Serve as a key channel of communication for customers and act...