Branch Operations Specialist Sg

4 hours ago

Singapore CIMB Group Full time

**Responsibilities:
Strategy and Planning
- Assist CSM/ASM to manage the branches and provide guidance to branch operations and service network.
- Exceptional time management, communication and excellent customer service skills.
- Responsible for all AML/CFT, risk management, compliance and audit matters as a Customer Service Executive (“CSE”) targeting a Good/Satisfactory rating.
- Ensure Branch operations quality, customers’ satisfaction and service excellence at all touchpoints. Ensure Key Performance Indication (“KPI”) & Key service index set by the bank are met. (eg 90% of customer served with 5-10mins)

Business Performance and Management
- Perform daily banking transactions at the branch, including teller duties accurately and efficiently. Manage the cash activities at the branch.
- Attend to all customer enquiries on banking products and service promptly.
- Be customer obsessed and deliver excellent customer banking experience.
- Handles clerical and administrative duties.
- Adhere to regulations, Internal Policies and Procedures, Customer Service User Guides and SOP of the Bank.
- Keeping a clean desk policy and professional appearance.
- Be professional in engaging customers and always be courteous. (i.e. Greet, Service/Smile & Thank you)
- Handle currency, transactions and confidential information in a responsible manner. Maintaining and balancing cash drawers and reconciling discrepancy.
- Inform customers about bank products and services.
- To undertake any other duties which may be assigned by the Head of Department & supervisors from time to time.
- Perform the needed security checks e.g. keeping a look out for counterfeit, validate customers’ identities/signatures. If staff has detected any fraud, to follow the Bank’s protocol. Complete required daily tasks e.g. checking of advices/vouchers and balancing cash position.

People Management
- Monitors branch service, provide coaching and supervision to Officers to achieve standards set by the bank. Maintain department discipline and morale so that the department staff functions as a team.
- Ensure staff are dressed professionally and branch premise is well kept and clean. To attend relevant courses for upskilling.

Compliance
- Comply with regulatory requirements, internal P & P, CSUGs & SOP. Adhere to Governance, Risk Management and Compliance standards to achieve operational excellence.

**Requirements:
**Qualifications**:
Minimally, a Diploma holder

Technical/Functional Skills
- At least 1 year of tellering and/or branch banking experience
- Organisational skills
- Knowledge of proper cash handling procedures
- Attention to detail Strong mathematical skills

Personal Skills (Soft Competencies)
- Service-oriented
- Strong Communication skills
- Customer service oriented
- Team Player
- Meticulous
- Interpersonal skills

  • Operations Specialist

    1 week ago

    Singapore Schroders Full time

    Description Join to apply for the Operations Specialist - SG - 526 role at Schroders Join to apply for the Operations Specialist - SG - 526 role at Schroders Get AI-powered advice on this job and more exclusive features. Job Summary This hire is responsible for coordinating the

  • Branch Manager

    1 week ago

    Singapore Moomoo SG Full time

    Description Overview Branch Manager (Investment Brokerage) is responsible for the overall success and smooth operations of a moomoo physical investment store. This leadership role combines strategic business development, operational excellence, and team management to drive customer acquisition, enhance client relationships, and ensure compliance with local...

  • Risk and Control Senior Specialist

    2 weeks ago

    Singapore CIMB Singapore Full time

    Risk and Control Senior Specialist - Operations SG Join to apply for the Risk and Control Senior Specialist - Operations SG role at CIMB Singapore Overview Risk and Control Senior Specialist - Operations SG role focused on non-financial risk, compliance and operational resiliency within CIMB Singapore. Responsibilities Enable effective implementation of...

  • Risk and Control Senior Specialist

    1 week ago

    Singapore CIMB Singapore Full time

    Description Risk and Control Senior Specialist - Operations SG Join to apply for the Risk and Control Senior Specialist - Operations SG role at CIMB Singapore Overview Risk and Control Senior Specialist - Operations SG role focused on non-financial risk, compliance and operational resiliency within CIMB Singapore. Responsibilities Enable effective...

  • Branch Operations Executive

    1 week ago

    Singapore RHB Singapore Full time

    Description Join to apply for the Branch Operations Executive role at RHB Singapore Join to apply for the Branch Operations Executive role at RHB Singapore - Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities: - Verify customer’s...

  • Customer Service Officer, Branches

    2 weeks ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $2,100 - $3,500 Per Month**Date Posted** - 19 minutes agoAdditional Details **Job ID** - 91351**Job Views** - 1Roles & Responsibilities You will be responsible for the operational transaction activities, customers’ enquiries, data maintenance and preparation of reports. -...

  • Branch Manager

    4 hours ago

    Singapore moomoo Full time

    Moomoo is more than just a global investment and trading platform—we’re a fast-growing force in the wealth-tech space, committed to transforming the way people invest. Since our founding in 2018, we've rapidly expanded across Singapore, Australia, Japan, Canada, and Malaysia, now empowering over **25 million users worldwide**. In Singapore, Moomoo...

  • Singapore Branch Manager

    4 hours ago

    Singapore MONUMENT INTERNATIONAL LIFE ASSURANCE COMPANY LIMITED (SINGAPORE BRANCH) Full time

    This role is for the Branch Manager for the Monument International Life Assurance Company Limited (Singapore Branch). For regulatory purposes, the Branch Manager will be regarded as the “chief executive” of the Singapore Branch. **The role will cover**: - The co-ordination of communications and deliverables for the Singapore regulatory and industry...

  • Branch Operations Officer

    5 days ago

    Singapore GMP Group Full time

    **Responsibilities**: - Responsible for supporting branch activities - Processing of inward & outward clearing of cheques - Approve counter transactions - Verify clients’ document on pre account opening - Prepare KYC upon account opening - Maintain updated customer database in the system - Assist clients in e-banking...

  • Branch Manager, Branch Banking

    4 days ago

    Singapore OCBC Bank Full time

    **Branch Manager, Branch Banking** **-** **(**250000O2**)** **About OCBC** Having purpose and making a real impact drives what we do at OCBC, for our customers, colleagues and the community. People count on us to deliver an amazing banking experience, but more importantly one that is uncomplicated and complements their changing lifestyle and business...