Deskside Support Engineer

3 days ago


Geylang, Singapore NV5 Full time

**Job description**:
The engineer will manage and support the day-to-day operation incidents and tasks.

**Role Responsibilities**
- Resolve escalated support issues from Level 1 Helpdesk.
- Update the status on assigned tickets and close completed cases.
- Provision IT equipment for new joiners.
- Conduct equipment checks, including AV equipment, to ensure functionality.
- Update documentation and processes to ensure they are up-to-date.
- Provide support for VIP users.
- Assist the Team Lead in any assigned tasks.

**Qualifications Requirements**
- Minimum Diploma in IT
- Min 1 year of **desktop support, hardware** experience
- Excellent communication skills
- The ability to work in a team environment and commit to a flexible work schedule

**Preferences**
- Exposure to troubleshooting and deploying Windows 7 / Win 10, Exchange and basic network troubleshooting
- Previous experience troubleshooting desktop, printer and notebook issues
- Solid user and support of MS Office
- Experience in supporting VIP users will be an advantage
- Support mobile devices
- ITIL Certification

**Job Type**: Permanent

Pay: $3,000.00 - $3,600.00 per month

Work Location: In person



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