Customer Centric Officer

3 hours ago

Clementi, Singapore Maritime Singapore Connect Full time

**Wihelmsen Ships Service (S) Pte Ltd**
- We are looking for a Customer Centric Officer to join our company.
- In Wilhelmsen Port Services, we provide our customers with piece of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.
- The Customer Centric Officer will report to the Customer Relationship Assistant Manager.
- Who are you:

- You are to assist in the Maritime Logistics team.
- You shall have a Diploma in Business Administration with a minimum 1 year of shipping experience and have a service mindse
- What you will be doing:
- Provide a single point of contact for Inquiries/Bookings. Ensure that enquiries are handled in a professional, proactive way within the KPIs.
- Strive to delight customers with meticulous follow up and ensuring all their concerns are well received and executed.
- Strive to increase the enquiry hit rates and keep a record of all inquiries received and reason of lost enquiries.
- Ensure that all enquiries are handled without delay and keeping tabs on customers performance.
- Pro-active cooperation with Operations and Sales at all levels to build a global team spirit pulling in the same direction.
- Engage actively in finding solutions to customer’s challenges and act as partner in all dealings with customers.
- Support maintenance of relationships with operations personnel both internally and externally.
- Be an active team player and consistently seeking improvement in work processes.
- Working within the company’s compliance and governance.

**Job Requirement**
- Required experience and skills:
- Strong phone contact handling skills and active listening skill
- Customer oriented with the ability to adapt/respond to different types of characters and environment.
- Excellent communication and presentation skills.
- Able to multi-task, prioritize, and manage time effectively.
- Able to work under pressure.

We offer a culture and work environment of strong leadership, career development and a job that is both challenging and stimulating.
- Sounds interesting? If you can see yourself in this role, please let us know why you are our new Customer Centric Officer.**More Information**

**Job Id**
- M04XMJDNCYCOQNUO4RD6**Job Function**
- Operational Roles**Employment Type**
- Full Time**Position Level**
- Non-executive**Min. Education**
- Diploma**Min. Experience**
- 1yrs**Location**
- West - Clementi**No of Vacancies**
- 1

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