Client Implementation Manager

2 weeks ago

Singapore Trip.com Group Full time

**About Us**

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

**Introduction**:
We are seeking a highly skilled implementation leader to manage client implementation and system integration. In this role, you will demonstrate and ensure smooth implementation of travel technology. You will be responsible for managing project timelines, coordinating with cross-functional teams, and troubleshooting any technical flitches that arise.

**In this Role, you’ll get to**:

- Act as a consultant to clients.
- Obtain expert knowledge of company products and services.
- Support discovery sessions to understand the client’s fund structure, workflow mapping, scope of work and bespoke requirements.
- Delegate tasks among staff members to maintain workplace productivity.
- Track and report progress of implementation projects to internal and external stakeholders.
- Collaborate with cross-functional teams to ensure successfully resolution of system integration

**What you'll Need to Succeed**:

- Experience with Agile methodologies and project management tools is a plus.
- Ability to work independently and manage multiple projects simultaneously.
- Preferably technical and engineering background such as API integration and Product Management
- Proven process knowledge and experience in system and solution design.
- 6 years and above of working experience in implementation
- Bachelors degree and above
- Good communication skills, especially fact-based arguments and presentation skills.

**What’s more?**
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Have a good trip, and see you soon

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