Assistant Digital Product Manager

**Some careers grow faster than others.**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as an **Assistant Digital Product Manager.**

**Principal Responsibilities**
- In support of WPB’s initiative - Digitize at scale, to drive growth of digital channel, formulate and execute strategies to position digital channel in WPB competitively, thereby providing a significant business growth
- Support projects and initiatives (CTB & RTB) relating to WPB digital channels, ensuring optimized customer experience and alignment to WPB objectives and interest
- Lead local implementations of digital initiatives ensuring delivery that meets business objectives
- Assist DPM in monthly performance reporting
- Assist to define the future products and the new initiatives HSBC Singapore should be working on, whilst putting together a robust Business Case to show the commercial benefits of launching it
- Assist to define and drive improvement opportunities across customer experience, commercial product sales and digitally native capabilities
- Keep track of action / follow-up items, risks, issues, dependencies, assumptions and change in requirements and periodic reporting
- Working with stakeholders across local market including Data & Analytics, Business Owners, Risk Stewards and Global colleagues to define the product and journey
- Assist to commercialise the product and track the ROI after launch to ensure it meets the expected targets
- Using customer insight and data to maximise customer experience
- Define functional and deployment requirements, in conjunction with Software Delivery, Change Delivery, Marketing and other stakeholders to facilitate improved customer engagement
- Refine the overall digital experience for new capabilities in partnership with Marketing, Proposition, and other key stakeholders
- Research new technologies & services, assess competitors, new entrants, and review digital regulations and put recommendations forward for new capabilities

Requirements
- Minimum 2 years’ experience in digital banking product development / digital journeys from retail banking industry
- Working experience and knowledge on Payments, Cards, Accounts, Remittance and FX preferred
- Strong attentiveness to detail, with ability to work independently and under pressure
- Good communication, interpersonal and organization skills
- Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
- Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
- A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change
- Strong communication, stakeholder and relationship management skills: you will be managing multiple stakeholders with often conflicting motivations and perspectives.
- Excellent command of Access and Excel and MS power points, JIRA and confluence page
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
- Experience of project, stake-holder management and organizational skills

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.