IT Engineer

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

**Working at NTT**

This role would be a level-up experience if you have been handling banks or company-level kind of incident management.

**Responsibilities**
- ** Incident Management for SG-Mail Services to WOG client**:

- To understand SG-Mail environment to provide the incident management supports - Infrastructure incidents or User incident
- To handle/manage the SG-Mail related incidents to close with SLA
- To manage P1 infrastructure case and P1 VVIP case to provide regular update and closure within SLA
- To coordinate the incident between SG-Mail L2 and vendor, ATFM to resolution
- To perform incident analyse to improve incident handling time a reduce the incident to reoccur
- Project Coordination
- ** To handle mini projects requested by agencies and to close within project timeframe, common projects include**:

- Agencies domain change
- Investigation
- Move user from agency to agency
- EXO migration support & etc.

**Requirements**:

- At least a Diploma in IT/Computing
- Demonstrated experience required in Engineering function within a medium to large ICT organization
- Demonstrated experience of Managed Services
- Demonstrated working knowledge of ITIL processes
- Experience working with vendors and/or 3rd parties engineering. May be involved in customer installation and training. Provide support to customers/users where the product is highly technical or sophisticated in nature

**What will make you a good fit for the role?**

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.