General Manager, Singapore

The General Manager is a key leadership position responsible for delivery of the DFS vision of exceptional people delivering exceptional product to our customer, driving sales and profitability for their business unit. The General Manager (GM) is responsible for meeting store profit goals, controlling store expenses, achieving sales targets, upholding the company’s luxury brand image while managing the performance, morale and development of the sales team in order to deliver on sales and service expectations in line with company objectives. The General Manager is a member of the Managing Director’s Leadership team responsible for crafting and delivering approved location specific strategies aligned with the Company strategic goals and initiatives.

**Job Duties and Responsibilities**

Store Profitability and Productivity
- Develop the location’s expense and sales budgets in consultation with Managing Director and Store Finance Director.
- Deliver sales and profitability targets. Execute strategies, initiatives and staffing levels are within budgetary guidelines and scheduling is within payroll budget.
- Actively partners with Managing Director, Global Merchants and Marketing teams to influence and execute strategies to drive sales and profitability.
- Sets store selling and productivity plans to achieve or exceed customer penetration and spend targets, and grow market share.
- Responds to changing business conditions in order to deliver sound financial results.
- Ensure the location management teams are effectively communicating both opportunities and issues to merchants.
- Minimize stock losses through effective management oversight of stock control practices and security procedures.
- Oversees Lease Brand Business relations: participates in lease negotiations; organizes strategies and tactics to build the lease business including working with the merchants, marketing teams and brands as appropriate on PSC events, training, mystery shoppers and store layouts.
- Builds strong relationships with joint venture partners.
- Maintain keen awareness of competitor movements and activities.
- Works as part of a team with Business Development, Group and Corporate Finance on the development of proposals for both existing and potential locations as/when required.
- Key management participant in redevelopment activities for your retail location as/when required

Team & Service Management
- Effectively communicate company overall objectives and how the location store’s sales targets and strategies support achievement of those objectives. Ensure location management team set goals and objectives which remain focused on overall business strategies. Review progress on a regular basis.
- Create and promote a positive work and industrial relations environment in line with DFS values, employee related policies and practices and local environment considerations. Responsible for staff retention, staff development and job satisfaction levels. Provide effective team leadership through open communication, training, coaching and active encouragement of direct reports and the team to meet or exceed location sales and profitability targets, while role modeling desired behaviors.
- Ensure a development plan is in place and actively reviewed for all management and potential management team members.
- Partner with Managing Director and Human Resources to ensure a succession plan is in place and actively progressing for your territory.
- Take corrective action to improve unsatisfactory performance, in consultation with Human Resources and adhering to local HR requirements. Ensure your management team does the same.
- Ensure your management team consistently coaches their staff with a focus on enhancing the customer experience. For Sales teams, in addition to service levels this includes continual improvement and refinement of sales techniques and product knowledge.
- Prepare and deliver performance appraisals providing relevant and specific feedback. Ensure your location management team members do the same for their staff.
- Oversee recruitment and selection. Ensure conducted in a professional and efficient manner. In collaboration with Human Resources, up skill sales management team in recruitment techniques and ensure adherence to DFS related policies and local legislation.

Store Presentation
- Works with Store teams, Merchants and Visual to develop and implement both store presentation and promotional activities.
- Properly execute and maintain DFS internal and vendor’s Visual Merchandising directives in line with required standards.
- Oversee Facilities Management to ensure the highest standards are maintained.
- Ensure that the workplace is safe, with the premises and behaviors of employees not imposing risks to the health and safety of any person. Ensure systems or procedures are in place for risks to be identified and reported by any staff member, appropriately and promptly assessed, and to be actively addressed noting c