Senior Engineer

**We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:
**Job Profile Summary**

The primary responsibly of the Field Engineer 2 is installing, diagnosing, servicing maintaining High-end Unisys proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, Storage Devices, and large - scale payment products. When in support of ITO engagements will be recognized as desk side support specialist. May be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. Handles more complex products, problems, and/or projects and may provide technical guidance to lower level engineers. May function as a team or on-site leader as necessary. Provides technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

**Key Responsibilities**

May function as team or site leader providing direction to other technicians - Performs server and storage break and fix.

Provides support for Enterprise products

Desk side support specialist

Provides support for enterprise storage products

Supports Networking products - including Cisco certification requirements

Provides support for Payment systems products and Unisys core products

May have project management responsibilities for smaller projects

Possesses other, high skilled, specialized technical skills.

Provides support for software, hardware and networking support for desktops, laptops and servers

Provides maintenance and support on legacy products

Installs and maintains PCs and associated software, networks, servers and peripherals

Performs installs, moves, adds and changes as required

Provides follow-up on problems or escalation.

Maintains a high degree of professionalism in actions, demeanour and dress.

Ensures customer satisfaction throughout the service delivery transaction

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Perform IMAC and exposure to project management

LI-AP1

**You will be successful in this role if you have**:

- High school degree required
- 2-4 years of hands-on technical experience
- Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience.
- Bachelor’s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience - Active directory/exchange server and operating systems knowledge
- A+ certification a plus
- Specific manufacturer certification as required, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA certifications, and NETWORKPLUS and for legacy products, must have current product training
- Knowledge of client specific internal procedures and service delivery requirements.
- Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems and interconnectivity problems
- Ability to test and certify mainframes and/or servers with associated peripherals - using mechanical capability and an understanding of ESD procedures
- Client and/or governmental clearance may be required Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage. -Police or criminal background verification may be required

24/7 shift work is required