Psa Coordinator

11 hours ago


Singapore Johnson Controls Full time

**Job Details**

**Who we are**

Johnson Controls is the global leader for smart, healthy and sustainable buildings.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality.

Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

Please visit and follow Johnson Controls linkedin for recent exciting activities.

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**PSA Coordinator**

**What you will do:
**Plan and coordinate with customer for PSA (Preventive Service Agreement)

Provide administrative supports for Service operation team.

**How you will do it**:

- Ensure customer gets: service quality, continuous and effective communication, expected time to delivery
- To understand the scope of works, type of equipment in the maintenance contract
- Keep the service sales updated with follow ups on the service visits
- **Understand the system or chiller unit issue and update to customer on findings from service engineers visit**
- **To keep track on going L&M works and planned for maintenance visit accordingly**
- Coordinate with customer for service schedule as per the interval required
- Plan engineers’ assignment to Work order, regarding scope, requirements, complexity, and expertise.
- Manage sub-contractor for maintenance visits
- Keep track on all the pre-requisition for service engineers prior visit to customer site
- Dispatch work order to service engineers to carry out all jobs
- Make arrangement for PSA contract, ensure spare parts are delivered on time
- Improve spare parts and works preparation to avoid delay due to unforeseen,
- Clarify with customer on the maintenance scope of works and ensure service engineers have completed the tasks
- Raise purchase request for material under cost center or CAPEX
- Make sure service reports are signed off, prepare claim and trigger billings to customer upon completion of visits
- Follow up with payment receivable status
- Keep utilization of service engineers to occupy service engineers working hours
- Ensure quality and good level of communication with customers in order to continue with new maintenance contract
- Manage service engineers timesheet, to make correction when required
- Assist service project engineer and service engineers in administrative works,
- Provide administrative support to IR Malaysia/Indonesia office and Vietnam team
- To maintain service tools records, to schedule for tools inspection with service engineers to ensure all tools in good condition
- Keep special service hand tools available in office store and spare for emergency

**What we look for**:

- University degree or advance student. Mechanical, Electric, Electronics or Industrial Engineering.
- Min 2 years in a multinational company working in team leadership and coordination, and project management.
- Advanced or High Intermediate skills with MS Office, Excel
- Software knowledge (e.g, performance charts, analysis, project management, presentations)
- Customer focus and on results
- Leadership and teams coordination
- Effective communication

**_Diversity & Inclusion _**
- Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. _Our D&I mission elevates each employee _’ _s responsibility to contribute to our culture. It _’ _s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands._


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