Applecare Enterprise Customer Success Manager

13 hours ago

Singapore Apple Full time

At Apple, we don’t just create products - we create the kind of wonder that revolutionises entire industries. The diversity of our people and their ideas inspires the innovation that drives everything we do, from groundbreaking technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it

**Description**

**Minimum Qualifications**
- 5+ years in an Enterprise Customer Success or equivalent role.
- Bachelor’s degree, equivalent experience, or certification in Customer Success.
- Proven skills in customer retention, presentation delivery, and working independently to align internal teams for customer success.
- Ability to make high-quality decisions, even with incomplete information.
- Strong interpersonal skills to align the interests of diverse stakeholders.
- Willingness to travel to customer locations as needed.
- Proficiency in English and Mandarin (both written and verbal) is required to support the language specific market. Cantonese is advantageous, and additional language skills are highly desirable.

**Preferred Qualifications**
- Experience in environments involving: Mobile Device Management (MDM), Software-as-a-Service (SaaS), Networking Infrastructure, Directory Services, macOS, iOS, and iPadOS.
- Familiarity with CRM tools (e.g., Salesforce).
- Proficiency in collaborative software (e.g., Quip, Slack).
- Experience onboarding customers, effectively communicating product features and support processes.
- Exceptional active listening skills to identify and address customer needs.
- Analytical and problem-solving aptitude with a focus on creative solutions.
- Ability to organise and align internal resources to address customer requests and escalations.
- Outstanding time management, organisation, and prioritisation skills.High emotional intelligence, with the ability to inspire and foster collaboration across teams.

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