Messaging Engineer

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Provides support to customers/users where the product is highly technical or sophisticated in nature.

**Working at NTT**

**Responsibilities**
- Solutioning, Architecting and Deploying Exchange, on-premise and Cloud-based solutions
- Design and Implementing Exchange and Collaboration platforms - Microsoft Exchange Online, Microsoft Azure AD, Skype, MS Teams and SharePoint Online, Microsoft Office 365
- Migrate messaging environment to Exchange 2016 and Exchange online
- Drive Critical Incident management / Escalation Management
- Provide deep level support, change and problem management for Active Directory and Messaging / Collaboration technologies
- Work closely with Customers and Gathering their requirements for infrastructure design, transforming requirement into solution deployment
- Translate the customer needs into technical requirements in line with proposed solutions
- Create Low/High-level design documents (LLD & HLD), Technical design document and Implementation guide
- Manage and mentor a team of Infrastructure specialists comprising of Active Directory Specialists, Systems and Server Professionals
- Participate in Knowledge Transfer for new Projects
- Drive service improvement plans at the service line level

**Requirements**:

- 10 years’ experience in the above domain areas
- Diploma in a relevant field
- Proven planning, implementation and migration experience from Exchange on premise to Microsoft Exchange Online
- Knowledge of ITIL processes and procedures
- Demonstrated experience in the following areas:

- Lead discussion between internal teams and external product principals
- Up-to-date with latest product roadmap and best practices
- Define policies and procedures related to Messaging and Collaboration environment
- Provide input to optimise and automate workflows and processes
- Justify new initiatives and recommend new ones to stakeholders
- Team player with strong analytical thinking and problem-solving skills
- Good written and verbal communication skills, with ability to present and communicate effectively with non-technical audience

**Preferred Requirements**
- Powershell scripting

**What will make you a good fit for the role?**

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.