Customer Care Officer

9 hours ago

Singapore EATZ CATERING SERVICES PTE. LTD. Full time

At **Eatz Group**, we pride ourselves on delivering outstanding service and quality in Singapore’s catering industry. We’re looking for an attentive and proactive Customer Care Officer (CCO) to help uphold our service standards and support our growing team.

We welcome **experienced professionals with decades of experience**who are seeking a meaningful role in a dynamic environment.

**Key Responsibilities**:

- Support monitoring of team communications to ensure timely and professional responses.
- Help maintain consistency with company SOPs and quality standards.
- Assist in managing post-event or post-order customer feedback and enquiries.
- Coordinate follow-up actions to resolve issues swiftly and professionally.
- Work with internal teams to ensure customer satisfaction and retention.
- Collaborate with the sales team to ensure smooth handling of customer enquiries across various sales channels.
- Help track and follow up on outstanding customer queries.
- Prepare regular updates and reports on service quality metrics, customer feedback, and operational performance.
- Assist with general administrative duties as assigned.
- Identify opportunities to improve processes and enhance customer experience.
- Contribute to internal initiatives aimed at service excellence.

**Requirements**:
✔ Min. GCE O-Level or relevant qualification.
✔ Strong communication skills, both written and verbal.
✔ Meticulous attention to detail and organizational skills.
✔ Proficient in MS Office (Excel, Word, Outlook).
✔ Able to work independently and manage multiple priorities.
✔ Prior experience in customer service, sales support, or administrative roles is an advantage.
✔ Experience in the F&B or catering industry will be a plus.
✔ **Mature professionals and individuals with decades of experience are highly encouraged to apply.**

**Why Join Eatz Group?**:

- Be part of a respected, growing catering brand in Singapore.
- Staff meals provided daily.
- Annual festive bonuses and team celebrations.
- Skills development and career progression opportunities.
- Last & Expected Remuneration
- Earliest Availability for Interview & Commencement of Work

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