Service Engineer
1 day ago
**Service Engineer**
- Provide technical and debug assistance included product training for local market.
- Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform and prepare service documents.
- Study in-warranty claims, compiling of F-Cost report from local market.
- Monitor quality issue and abnormal defect for local field feedback, make report to factory, take necessary action against warehouse, distributor and factory.
- Create training materials, technical procedures, service manuals and part guides for local distributors.
- Local FOC part management and from factory
- Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.
**Requirement**
- Experience of experience in consumer electronics
- Technical knowledge in home appliances and small kitchen appliances.
**Location: Near labrador mrt**
**Salary: Depending on experiences
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