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Customer Project Manager

2 weeks ago

Seletar, Singapore Bombardier Full time

**Responsibilities**:

- Customer primary point-of-contact in communication, coordination, and follow-up action such as time/labor/material quotes (DAF approval), preliminary invoices (PPI) generated by planner, give progress updates, get customer approval and debrief on work packages (induction & output meetings), resolution of squawks, and address warranty issues (ODC & Customer Dispute) (SAP).
- Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints.
- Develop Time Line (Gant chart) and maintain schedule (Pivotal) through aircraft delivery and follow-up.
- Monitor and oversee work flow to ensure work package is on schedule and within budget. Ensure that work is performed in accordance with Singapore MOE/ Repair Station / Quality Manual, Site Operating Procedures.
- Facilitate status meetings with all departments and shops; update daily reports on status of aircraft and report to all relevant stakeholders.
- Support the team in returning aircraft to service (RTS) after maintenance.
- Produce maintenance and other employee reports as assigned (i.e., IW72/CN41, shortage sheet/zoom, and Autotime).
- Review, approve, and sign final customer invoice as needed (ZPRJ) (i.e., review margin analysis, warranty negotiations, and review of service orders (SVOs).
- Perform post work package activities (Pivotal), (i.e., customer follow-up calls, resolve customer issues after departure.
- Coordinate with customer concerning entertainment during site visit.
- Responsible for meeting or exceeding financial objectives on all projects.
- Encourage and promote a safe work environment by supervising a safety/security program which includes operation of support equipment, aircraft systems, 5S, general housekeeping and lean process.
- Any other adhoc assignment task by management.

**Qualifications**
- You have Minimum 7 years of experience in performing aircraft heavy/line maintenance
- You hold Basic knowledge of applicable local regulation NAA, EASA and Federal Aviation Regulations, for example, part 91, 121, 135 & 145
- You have Basic knowledge of aircraft maintenance inspection programs for business jet aircraft
- You have interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas and governmental agencies
- You have verbal and written communication skills
- You have planning and organizational skills necessary to coordinate workload around multiple assignments

When applicable, Bombardier promotes flexible and hybrid work policies.

**Why join us?**:
At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

**What are your contributions to the team?**:
**How to thrive in this role?**:
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

**Job** Customer Project Manager

**Primary Location** Singapore

**Organization**Singapore

**Shift** NA

**Employee Status** Salaried

**Referral Amount** S$2000

**Requisition** 7133 7133