Its Worksation Run L2

2 days ago

Singapore Crédit Agricole CIB Full time

Job description

**Business type**:

- Types of Jobs - IT, Digital et Data

**Job title**:

- ITS WORKSATION RUN L2

**Contract type**:

- Fixed-Term Contract

**Job summary**:
**Main responsibilities**

L2 engineer has a wide spectrum of responsibilities and actions.
- He/She will be a technical RUN L2 engineer for workstations support in ASIA. As such, he/she will provide support and act as the L2 engineer for all production support activities within the EUC (End User Computing) team in Singapore. He/She is accountable for the overall health and stability of the technical environment within his/her scope. He/She has to effectively work with technical peers such as L1 & L3 engineers, experts and project teams on day today activities and projects. He/She will have control over the scope of technical activities, develop best practices, share knowledge.
- As an experienced professional for Workstation, he/she:
- supports on all escalated incidents from L1
- Tasks and alert management
- Change management - Preparation of roadmaps, execution of RFC

is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations
- Perform health checks as defined and take respective actions
- Responsible for service request, change, escalated incidents and other tasks
- As a member of ISAP/ITS, he/she:

- facilitates collaboration and spread of information from and to the team,
- participates to the department’s activities including brainstorming, team building and other team or transversal actions,
- fosters innovation mindset,
- contributes to ISAP/ITS global branding and communication
- focus on automation and optimum use of the team to improve efficiency
- Job specific environment and/or organization- English langage
- Working hours will primarily match ASIA business
- On-call support will be expected on a rotational basis

**Qualifications and Profile**
- Minimum 3~10 years of experience supporting windows workstations, preferably in financial sector.
- Experience on technical solution troubleshoot workstations incidents
- In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience, strong understanding of network concepts and Active Directory.
- Mind-set for innovation to improve end users experience.
- In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, PowerShell scripting.
- Ability to communicate in a highly professional manner with users, internal, and external partners
- Customer service oriented, able to work in a dynamic and fast paced environment
- Excellent communication, interpersonal and troubleshooting skills
- Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously
- Installing and configuring computer hardware PC/Laptops preferably HP/Dell exposure.

Position location

**Geographical area**:

- Asia, Singapore

**City**:

- Singapour

**Minimal education level**:

- Bachelor Degree / BSc Degree or equivalent

**Academic qualification / Speciality**:

- Degree and above in relevant discipline

**Level of mínimal experience**:
3-5 years

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