Customer Support Executive

Call for Applications**About IIX**:
IIX is _the_ pioneer in impact investing and the global leader in sustainability. We have transformed the financial system so

that women, the environment and underserved communities are finally given a value and a voice in the global market.

Over the past decade, we have built the world’s largest crowdfunding platform for impact investing (Impact Partners),

created innovative financial products such as the Women's Livelihood Bond and the Women’s Catalyst Fund, operated

award-winning enterprise technical assistance programs such as IIX ACTS, and established an Impact Institute and

Research & Advisory to build the sustainable investing market. To date, our work has spanned** countries**, unlocked

**US$ million** of private-sector capital, and positively impacted over** million **direct and household lives, and

avoided over. million tons of carbon. The foundation of IIX's work is IIX Values, the world’s first impact verification

solution for every organization, which effectively measures the social and environmental impact of an investment and

gives value to the voices of the underserved. IIX has received numerous awards for its work including the Oslo Business

for Peace Award, the ‘Nobel Prize for Business.’

**About a career with IIX**:
You will join a highly effective team that provides you with an un-paralleled hands-on exposure to the Impact Investing

solutions using structured strategies and innovative programs that address and solve the world’s most pressing problems,

from food security to inclusive finance to clean energy. You will become a global development leader who has a passion

for international development and to get involved in work that makes a difference.

When you join IIX, you embark on a rewarding career where we are heavily invested in your professional development,

as we will build on your strengths and help you gain new skills with training, coaching, encouragement and guiding you

in the right direction. It is a value addition to advance your career, providing you invaluable exposure to the rapidly

growing impact investing space.

You WANT to instigate change.

Thus, as a successful team member, you should be:

- **Mission driven**: Commitment to social finance and impact investing as a path to unlock society’s potential to effect

social change is essential for a happy and successful tenure at IIX.
- **Results oriented**: At IIX, we manage toward impact maximization and produce measurable returns - both social and

financial. These results strengthen the ecosystem and transform existing realities by helping impact enterprises

magnify their impact and scale.
- **Resourceful**: While IIX is a seasoned stakeholder in the impact enterprise and impact investing space in Asia, we pride

ourselves on creating new opportunities. Being resourceful and skilled at mobilizing human, financial and political

resources to achieve IIX’s mission is a key part of the role.**

Some of our clients include foundations such as the Rockefeller Foundation and Bank of America-Merrill Lynch

Foundation, corporations such as Standard Chartered Bank and KKR, international non-profits such as Oxfam and World

Vision, multilateral institutions such as the Asian Development Bank, UN Agencies such as UNDP, and government

agencies such as USAID and SIDA.

**About the role**:
IIX seeks to expand its digital products team. IIX currently operates digital platforms:

- **IIX Values** - a comprehensive digital impact assessment platform that facilitates and rewards impact

measurement while giving beneficiaries and end customers a voice to provide input to the issues that affect

them the most
- **IIX Impact Partners** - the world’s largest crowdfunding platform for impact investing, raising a combination of

debt and equity for growth stage high-impact enterprises. We connect over, accredited investors around

the world—representing over US$ billion in assets—to high-potential opportunities that generate social and

environmental impact alongside financial returns

IIX seeks a Customer Support Executive for its digital platforms. The primary responsibility of Customer Support Executive

is to offer excellent customer and technical services to our clients. She/he is responsible and oversee the customer service

procedures and policies. We want someone who first and foremost has a positive attitude and is passionate about

growing the space through IIX’s work. In addition, she/he is creative, a problem solver, who knows how to push the

envelope, and is an incredibly fast learner. This also means you have to love business development and have a track

record in closing in on potential opportunities.

This is a remote role.

**Responsibilities:

- **

Overseeing the customer and technical support process.Build sustainable relationships and trust with clientsConducting quality assurance surveys with customers and providing feedbackPossessing excell