Production Support Analyst

5 days ago


Singapore NTT SINGAPORE PTE. LTD. Full time

**Production Support Analyst (Banking / UNIX / SQL / ITIL)**

12-Month Renewable Contract (NTT Payroll - Deployed at Alexandra Building )

**Work Location**:
Alexandra Building, Singapore

**Job Summary**:
**Key Responsibilities**:

- Investigate production issues and respond based on severity and SLA timelines.
- Manage and respond to user queries in a timely and professional manner.
- Log, track, and close incident tickets while meeting closure KPIs.
- Ensure smooth **Start of Day (SOD)**and **End of Day (EOD)**job executions.
- Assist System Engineers with server patching and upgrades.
- Use tools such as **Control-M, Genos, Splunk, SQL Monitor**for scheduling and monitoring.
- Configure and maintain monitoring dashboards and alerts.
- Perform root cause analysis (RCA) and maintain detailed incident documentation.
- Provide workarounds or fixes using AS400 commands, UNIX shell scripts, or SQL queries.
- Collaborate with multiple teams to ensure stable operations and timely resolution of issues.

**Key Requirements**:

- Minimum **2 years of hands-on production support experience**in banking or financial systems.
- Strong knowledge in, **UNIX/Linux**, **SQL**and **Shell Scripting**.
- Experience supporting retail or wholesale payments or customer information systems preferred.
- Familiarity with **Control-M**job scheduling and **Splunk/Genos**monitoring tools.
- Good understanding of **ITIL Service Operations**processes.
- Excellent problem-solving, communication, and stakeholder management skills.
- Ability to work in a **fast-paced, high-pressure environment**.
- Willingness to work in a **24×7 shift support model**.
- Flexibility to support multiple platforms - UNIX / Open Systems / AS400 / Mainframe.

**Good to Have**:

- Experience in Market Data systems and dashboard configuration.
- ITIL Foundation certification.
- Basic networking and middleware troubleshooting knowledge.

**Key Domain / Technical Skills (up to 3 areas)**:
**ITIL**- Service Operation / Incident & Problem Management
**UNIX / Open Systems**- Shell Scripting, Monitoring, Log Analysis
**SQL**- Oracle / MS SQL Query Optimization and Troubleshooting

**_(AS/400 exposure will be an added advantage)



  • Singapore SAKSOFT PTE LIMITED Full time

    Experience: 10+ Years Role: Production Support Analyst Key Skills: MS Windows, Unix/ Linux OS, Unix/Linux Scripting, Pentaho, Apache Tomcat, XML, Oracle, Microsoft SQL server, SQL scripting, Sybase, Java, Aldon, Bitbucket, Control-M scheduler, SFTP/SSL, Connect Direct, SAP BI platform and tools. Strong analytical and good problem-solving skills, good...


  • Singapore SAKSOFT PTE LIMITED Full time

    Experience: 6 to 9 Years Role: Production Support Analyst **Responsibilities**: - Those who participate in the development of the system may remain after completion to help maintain and update the system. - The Technology function is responsible for activities related to the strategic direction and control of all information systems and technology...


  • Singapore NTT SINGAPORE PTE. LTD. Full time $60,000 - $120,000 per year

    Production Support Analyst (Banking / UNIX / SQL / ITIL)12-Month Renewable Contract (NTT Payroll – Deployed at Alexandra Building )Work Location:Alexandra Building , SingaporeJob Summary:We are seeking a Production Support Analyst to provide L2 application and infrastructure support for critical banking systems. The role involves incident investigation,...


  • Singapore SAKSOFT PTE LIMITED Full time

    Experience: 3-5 Years Role: Production Support Analyst **Responsibilities**: - Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool. - Perform root cause analysis to...


  • Singapore SAKSOFT PTE LIMITED Full time

    **Experience**:6-9 Years **Role**:Production Support Analyst **Key Skills**: - Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle with Production Support and Administration experience primarily in L2 Support role **Key Responsibilities**: - Deliver a 1st class Production Support service to Channel’s stakeholders - Response and resolve incidents,...


  • Singapore Recorded Future Full time

    With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company!The Product Support Analyst role is part of our Product organization, driving problem solving, product bug escalations, threat intelligence solutions support, and intelligence...


  • Singapore U3 Infotech Pte Ltd. Full time

    Job Objectives **This role is to**: Responsible for aspects of production readiness for new systems, engagement with stakeholders and ensure strict process monitoring and controls. Working with vendors and prioritize readiness and fixes to production Drive quality and productivity outcomes, ensure timeliness in task monitoring and completion Key...

  • Data Analyst

    5 days ago


    Singapore REAL ESTATE ANALYTICS PTE. LTD. Full time

    **Company Overview**: Real Estate Analytics Pte Ltd (REA) is a leading provider of data-driven insights and advanced analytics for the real estate industry. We leverage cutting-edge technologies to deliver valuable solutions that empower real estate professionals to make smarter, data-backed decisions. Our mission is to transform the real estate landscape by...


  • Singapore Opus 2 Full time $40,000 - $80,000 per year

    As a Product Support Analyst, you'll serve as the first point of contact for users of our legal technology products, providing timely, effective technical support through phone, email, and an internal portal. You'll troubleshoot and resolve software issues, document cases in our helpdesk system, and escalate complex problems to second-line support when...


  • Singapore SAKSOFT PTE LIMITED Full time

    Experience: 3-5 Years Role: Production Support Analyst Key Responsibilities: - Response and resolve incidents, problem and user queries through proper analysis - Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department - Execute continuous service...