Analyst / Associate , Self Service Banking Operations Specialist, CBGO, Group Operations

Business Function Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities: Ensure high level of forecasting accuracy of SSB machines. Support day to day BAU, timely communication with stakeholders on any discrepancies Prepare and coordinate unit Performance reports. Perform data analytics on machine faults and identify actionable insights to improve machine uptime. Deep dive and query root causes and suggest solutions to resolve. Be able to automate manual processes and suggest process improvements for the department. Manage ad-hoc analysis such as statistical and predictive modelling to solve / respond to business questions. Prepare and support budgeting, accruals and Strategic Cost Management processes. Prepare and support Customer Experience portfolio, contribute ideas to improve Customer Satisfaction (CSAT) / improve survey results. Participate and contribute ideas for team activities within the unit and department. Additional scope may be included depending on business needs. Requirements Degree holder in Engineering / Statistics / Finance with at least 3 years relevant experience Advanced skills in MS Office Products, BI tools e.g., Qliksense, Tableau, etc Familiarity with Consumer Banking Operations and SSB terminals and its operations will be an advantage. Strong technical and applicable experience in analytics languages e.g., R, Python, SAS would be an advantage. Proficient in SQL and query optimization on e.g. Teradata, Hadoop, Sparkola, Superset, S3, Alluxio, etc, would be an advantage. Prior experience in Business Analytics A good team player who can work well with product specialist, systems specialist, technical teams and external vendors. Excellent inter-personal and communication skills in dealing with all levels of staff and external parties. Demonstrate Critical Thinking, ability to suggest improvements and identify risks. A highly organized individual with ability to work under pressure with accuracy and commitment. Self-starter, independent and able to rise to challenges and meet deadlines effectively. -en