Support Consultant

21 hours ago

Singapore London Stock Exchange Group Full time

AlphaDesk is LSEG's Order and Portfolio Management Software. AlphaDesk develops and supports the software for hedge funds and asset managers globally. We are a diverse team with good technical skills, and the quality of our software and client services is at the core of our business.

The Client Services team within AlphaDesk assists our clients in using our software to handle their trading, monitoring, and reporting of their investments. The team works directly with portfolio managers, traders, and operations staff at hedge funds to resolve issues and explain AlphaDesk's capabilities. We regularly hear from clients that our support is industry leading. Our goal is to sustain this reputation by hiring hardworking people and developing their skills to deliver extraordinary support.

In this role you will join the Client Services team and deliver high quality, high touch support to our clients. You will be directly communicating with our clients to support all aspects of the software. You will be the face of the company to our users globally and will be supported internally by domain specialists on the Client Services team. We are a small but fast growing team and this is an unique opportunity to join and deliver industry leading support. It is an immersive role where you will be expected and encouraged to learn on job and begin a meaningful career in financial technology.

Responsibilities:

  • Advise clients on all features and capabilities of AlphaDesk software through phone and email support
  • Collaborate with clients on workflow solutions and implement in production to streamline their trading and operations
  • Develop and apply expertise on all aspects of financial markets to explain functions of AlphaDesk
  • Deploy software and resolve technical issues (networking, SQL, FTP, encryption) with software deployment
  • Support electronic trading workflows including FIX message problem solving
  • Work directly with development to highlight bugs and product improvements. Including testing and delivering upgrades to clients in conjunction with development.
  • Identify and implement internal improvements to our client services execution
Requirements:
  • An undergraduate degree, preferably with a major in science, business or information technology, or equivalent experience
  • From 0 - 3 years experience in customer service, technology, or financial markets
  • Knowledge of financial markets, and familiarity with buy side workflows
  • Ability to communicate effectively with clients and colleagues
  • Great teammate with a consultative approach to problem solving
  • Willingness to learning emerging technologies and new software
  • Good time leadership skills, and ability to work reliably under time constraints
Benefits:

Small, fast paced team with growth opportunities

Support and resources of large global company

Exposure to all aspects of the financial technology services industry in a global environment

Application Instructions:

Please submit both a resume and cover letter. We are reviewing candidates continuously and will not wait until the application process to end to begin interviews and potentially hiring candidates. In your cover letter, please highlight:

Previous experience working with internal/external clients

Proficiency and experience in technical roles

Interest in financial markets

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

  • Consultant -

    5 days ago

    Singapore DESTINY CONSULTANT PTE. LTD. Full time

    Roles & ResponsibilitiesProvide customer service and answer consultation enquiry to customers via phone/email/textCoordinate and follow up with customer and partners and maintain strong relationship Processing of consultation orders, payment and preparation of contract & other necessary documents Providing back-end support and coordination with Customer...

  • Consultant

    4 days ago

    Singapore DESTINY CONSULTANT PTE. LTD. Full time $104,000 - $130,878 per year

    Provide customer service and answer consultation enquiry to customers via phone/email/textCoordinate and follow up with customer and partners and maintain strong relationshipProcessing of consultation orders, payment and preparation of contract & other necessary documentsProviding back-end support and coordination with Customer Support, Operations and...

  • Presales Consultant New

    1 week ago

    Singapore Ada Support Full time

    Singapore **About Us**: Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love-instant, proactive, personalized, and effortless. Ada is an AI transformation...

  • Consultant

    3 days ago

    Singapore BUSINESS SWEDEN BUSINESS SUPPORT OFFICE AB SINGAPORE BRANCH Full time

    **We are hiring strategy Consultants to be part of growing our footprint and presence in Singapore and Southeast Asia. Today, our organization in Southeast Asia consists of six markets with a mission to assist Swedish companies to develop and grow their business. We are now looking for a new colleague to further strengthen our team in Singapore. Today,...

  • Education Consultant

    1 week ago

    Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full time

    Roles & ResponsibilitiesAchieve Group is seeking a motivated and student focused Corporate Services, Education Consultant to join our growing team in Singapore. In this role, you will provide personalized academic guidance and admissions support to students and parents navigating Singapore's education system and/or planning to study abroad. You will also...

  • Education Consultant

    6 days ago

    Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full time

    Roles & Responsibilities Achieve Group is seeking a motivated and student focused Corporate Services, Education Consultant to join our growing team in Singapore. In this role, you will provide personalized academic guidance and admissions support to students and parents navigating Singapore's education system and/or planning to study abroad. You will also...

  • Education Consultant

    1 week ago

    Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full time

    Achieve Group is seeking a motivated and student focused Corporate Services, Education Consultant to join our growing team in Singapore. In this role, you will provide personalized academic guidance and admissions support to students and parents navigating Singapore's education system and/or planning to study abroad. You will also represent the agency at...

  • Education Consultant

    2 days ago

    Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full time

    Achieve Group is seeking a motivated and student focused Corporate Services, Education Consultant to join our growing team in Singapore. In this role, you will provide personalized academic guidance and admissions support to students and parents navigating Singapore's education system and/or planning to study abroad. You will also represent the agency at...

  • Recruitment Consultant

    2 weeks ago

    Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full time

    We're Hiring: Recruitment Consultant Love talking to people? Thrive in a fast-paced, target-smashing environment? Join us and match top talent to amazing careers What You'll Do: Find and connect with great candidates Match them to exciting client opportunities Build strong relationships & close deals What We're Looking For: People person with...

  • Support Consultant

    1 week ago

    Singapore DIGILEAP TECHNOLOGIES PTE. LTD. Full time

    **1. JOB DESCRIPTION**: Job Title Support Consultant Occupation Helpdesk Consultant **Job Description & Requirements**: **Job Description**: - Perform the day-to-day activities of Service desk - Incidents, requests, events and enquiries are received, recorded, categorized and prioritized accurately in a timely manner - Requests are fulfilled at first...