Shop - Ecommerce Content Policy & Programme Manager

Global Operations

TikTok Shop - Ecommerce Content Policy & Programme Manager

Location

:

Singapore

Employment Type

:

Regular

Job Code

:

A191998

Responsibilities

About the Team

Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.

As an Ecommerce Content Policy and Programme Manager, you will formulate, apply, and communicate our Ecommerce content policies. With your language, country and cultural perspectives, you can effectively localise policies to deal with country-specific trends, while being aligned with company principles. You have strong research, risk discovery, and critical analysis acumen, and will analyse metrics, surface emergent risks in the market, and drive operational optimisation to improve users' live-shopping experience. Candidates should have experience taking projects from 0 to 1 and are able to drive effective partnerships with cross-functional teams to align on common goals. You have the ability to shuttle from policy to effective implementation, and can make and implement nuanced policy decisions under time-pressure. You should embrace TikTok's Bytestyles.

Responsibilities

1. Research, craft, and implement live-selling content policies that account for the needs of a country while balancing against company principles and goals.

2. Manage go-to-market to ensure effective implementation across Asia Pacific and policy and project outcomes are met.

3. Analyse data to measure, identify, mitigate, and monitor risks to raise the overall ecommerce content ecosystem quality and personalised recommendations. Develop and implement new signals, metrics and engage in risk discovery – to identify new content quality and abuse trends and develop policies to address them.

4. Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator pain points; derive and implement action plans and operational workflows to resolve them.

5. Develop, launch and implement new policies and operational workflows – in collaboration with cross-functional teams like Engineering, Operations, Moderation, Product, and Business teams – to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements.

6. Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation.

7. Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health.

8. Act as an escalation point of contact and manage internal communications on all Ecommerce content policy issues.

Qualifications

Minimum Qualification(s)

1. Strong bachelor's or master's degree in fields such as Law, Political Science, International Relations, Economics, Public Policy, Philosophy, PPE etc.

2. Experience leading programmes, doing research, developing and implementing policies.

3. Professional experience in Government, Academia, Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policy and Operations Management, or Ecommerce Content Strategy, Seller or Product Growth, Risk Analytics, Compliance, or Experience programmes.

4. Excellent communication skills, including the ability to propose complex solutions and explanations in writing.

Preferred Qualification(s)

1. Driven, excellent programme management and communication skills with the ability to plan for, and manage complex projects, as well as influence multiple cross-functional teams to build and launch new strategies and workflows.

2. Familiarity with e-commerce, social media content landscape and ecosystem management – as well as strategic business sensitivity will be advantageous.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.