Assistant Housekeeper

3 days ago

Singapore Pan Pacific Serviced Suites Full time $60,000 - $180,000 per year

Position summary statement:

The Assistant Housekeeper supervises work activities of Guest Room Team Leader, Guest Room Ambassador, Linen Attendant and Housemen to ensure clean, orderly, and well-maintained rooms in the serviced apartments. Assist Executive Housekeeper in the day-to-day operation of the department. He/she assigns duties, inspects work, and investigates complaints regarding housekeeping service and equipment and take corrective action.

Primary Responsibilities:

· Establish standards and procedures for work of housekeeping staff.

· Supervise, train and retrain Guest Room Team Leader, Guest Room Ambassador, Linen Attendant and Housemen.

· Conduct training and on-the-job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

· Inspect apartments assigned to them for maintenance and cleanliness which includes scheduling and carry out periodical cleaning programs.

· Follow up on outstanding maintenance work.

· Check and pay special attention to VIP apartments.

· Advise Front Office or Reservation of apartments ready for sale.

· Attend Housekeeping Associates' meetings to discuss company policies, work procedures and guests' complaints and to chair Housekeeping Associates' meetings in the absence of Executive Housekeeper.

· Attend Operation Meetings in the absence of Executive Housekeeper.

· Investigate complaints regarding housekeeping service and equipment and take corrective action. Make recommendations to improve service and ensure more efficient operation.

· Assist to interview job applicants, hires new employees, and recommends promotions, transfers, and dismissals.

· Daily check to ensure no linen or equipment abuse.

· Immediate reporting of any damage to furniture, fitting and equipment.

· Pay special attention to sick guests. Perform cleaning duties in cases of emergency or staff shortage.

Other Responsibilities

· Support and uphold the company mission, vision and values.

· Ensure usage of Pan Pacific corporate policies of business conduct.

· Comprehend company's (corporate) and property's business.

· Demonstrate and is perceived as a role model for:

· Ability to deal with operational complexities

· Innovative thinking

· Professional maturity

· Service mind set

· Project management skills

· Development of people relations

· Communication effectiveness

· IT – managing of online information

· Understand the macro operations of all other operating department within the property.

· Measure the impact of people management on company's performance.

· Ensure that there is effective internal communication on a daily basis for maximum productivity and satisfaction through:

· Daily briefing

· Circulation of needed reports

· Industry information

· Orientation

· Manage, assist and discipline associates with particular emphasis on mid to upper management, to ensure a professional business environment is conducted in each department.

· Possess good understanding of all competencies within the department, so as to expertly lead, motive and develop the teams.

· Proficiently co-ordinate employment and consultancy agreements.

· Support internal best practices.

· Inspire associates to perform their work scope with a high level of quality and integrity.

· Participate in property-sponsored community events, career fairs, etc.

· Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates.

· Maintain professional business confidentiality as required.

· Perform related duties and special projects as assigned.

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