Clinical & Technical Specialist, ROSA

At Zimmer Biomet – We Care. We Learn. We Win. Our Mission to alleviate pain and improve the quality of life for people around the world unites all Zimmer Biomet Team Members. We bring this mission to life every day through inspiring and rewarding careers. Zimmer Biomet offers our Team Members competitive compensation and benefit program to promote our Team Member's quality of life and share the company's financial and operational successes. We believe Team Members' health, welfare, and financial benefits all contribute to overall work satisfaction. We encourage our Team Members to own their career and offer numerous resources, from networking, mentoring and professional development opportunities to robust learning and leadership curriculum, to help them advance their career and reach their fullest potential. As a global company, we offer international and cross-functional opportunities to Team Members depending on their career interests and skillsets.

The ROSA Specialist provides technical service and clinical support for the ROSATM system and surgery cases by aligning with key stakeholders including orthopedic surgeons, hospital administratives, customer facility staff.

Principal Duties and Responsibilities

• Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness
• Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ROSATM systems following established processes
• Document and investigate product complaints to identify root cause analysis
• Lead surgical teams through training pathways designed to educate and train surgeons , staff, and administrators on the ROSA system
• ROSA Recon expert and procedure expert
• Provide ROSA Recon Procedural support in the OR during implementation phase
• Works with the Recon sales teams to increase procedure volume by identifying and expanding ROSA users
• Supports system technology upgrades from an education and training perspective, as required
• In collaboration with Recon sales team to facilitate ROSA Recon product demonstrations and educational initiatives to build local and regional market awareness
• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
• Follow all internal communication and documentation policies (QA)
• Provide product feedback and improvements to Regional ROSA stakeholders
• Works closely with ZBI Coordinator – ROSA to ensure Med-Ed programs are executed flawlessly

Total Percent (not to exceed 100%)

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of this job description. Other tasks and projects may be required as may arise from time to time.

Expected Areas of Competence (i.e. KSAs)

• Good interpersonal skills and pleasant personality
• Strong focus on excellent customer service, desire to acquire knowledge and a drive to succeed
• Strong problem solving skills

Education/ Experience Requirements

• B.Sc. or diploma in Engineering or equivalent experience require
• Minimum of 6 to 8 years of clinical sales experience or 5 years of orthopedic (joint replacement) sales and case coverage experience.
• Experience with Clinical Support in the Operating Room preferred
• Prior experience with Robotics would be added advantage
• Strong interpersonal and communication skills
• Strong presentation and demonstration skills, both live and online
• Proven track record of achieving strong results
• Ability to apply technical knowledge to solve varied and complex problems