Key Responsibilities

Roster Coordination

• Maintain and manage staff rosters in line with participant care plans and service agreements.
• Ensure all shifts are staffed appropriately based on skills mix and participant needs.
• Liaise daily with Disability Support Workers, clients, and service providers.
• Ensure future rosters are published at least two weeks in advance.
• Monitor and regulate staff hours and shift coverage, including during planned leave.
• Participate in after-hours/on-call rotation.
• Record communications and rostering activity using scheduling platforms and Microsoft Office.
• Stakeholder & Client Engagement Deliver high-quality customer service to internal and external stakeholders.
• Manage expectations and resolve staffing issues quickly and professionally.
• Collaborate transparently with contractors and service provider clients.
• Team Collaboration & Reporting Work closely with Regional Managers, Team Leaders, and other Rostering Coordinators.
• Provide handovers for shifts and daily reporting to after-hours teams.
• Report on workforce utilization and recommend areas for improvement.
• Health, Safety & Compliance Adhere to and promote WHS standards; report incidents and hazards promptly.
• Ensure compliance with internal policies and legal frameworks including diversity, equity, and child safety standards.
• Contribute to continuous improvement initiatives and uphold quality standards.

Qualifications

• Previous experience in roster coordination or transferable administrative scheduling roles.
• Strong customer service orientation and interpersonal communication skills.
• Proven ability to manage stakeholders and maintain positive relationships.
• Highly organized, capable of multitasking and prioritizing effectively.
• Proficient with client management systems and Microsoft Office Suite.
• Knowledge of issues affecting people with disabilities and a commitment to inclusion.

Nice to Have

• Certificate in Administration, HR, or related discipline (or equivalent experience).
• NDIS Worker Screening Check.
• National Criminal Record Check.
• Working with Children Check.
• Proof of COVID-19 vaccination.
• Completion of NDIS Orientation and Infection Control modules.
• Team player with a can-do attitude and business acumen.
• Demonstrates integrity, emotional maturity, and resilience.
• Strong ethics and a genuine commitment to supporting people with disabilities.