Support Partner Success Manager, AWS Support

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Amazon Web Services is leading the next paradigm shift in computing and is looking for world class candidates to help define and deliver our partner acceleration activities for AWS Support service within our AWS Partner Network. The AWS Partner Network (APN) includes tens of thousands of consulting partners, systems-integrators, technology partners, ISVs, distributors, and value-added resellers that are using AWS as their cloud delivery platform around the world.

AWS Support Partner Success Manager will have the exciting opportunity to deliver on our strategy to build mind share and adoption of the AWS Support offer. You will establish deep business and technical relationships with AWS Partners to enable and grow our ecosystem of AWS Support partners in APJC.

You will be responsible for growing the business of our partners in the APJC region by designing and implementing targeted strategies. You will have day-to-day interactions with our most strategic AWS Support partners and act as trusted advisor assisting throughout the lifecycle of all partner led opportunities. You will also work very closely with the AWS sales team to drive joint sales engagement to support the development of a strategic plan for future opportunities and pursuits.

The ideal candidate will possess both a business background that enables them to drive an engagement and interact at the executive level, as well as a technical background that enables them to easily interact with software developers and architects. They should also have a demonstrated ability to think strategically about the mission, product, and technical challenges, with the ability to build and convey compelling value propositions.

Key job responsibilities

• Understand products and services offered by Amazon Services and be able to articulate their functions and benefits to external audiences.

• Review and monitor performance and sales of key AWS Support partners to manage their performance.

• Build, review and execute annual AWS Support partner growth and success strategy for strategic partners aligned with the AWS partner team.

• Execute the strategic sales and business development plan while working closely with key internal stakeholders (e.g. sales teams, technical teams, functional teams etc.).

• Identify key market verticals and regional partners across APJC to grow the AWS Support partner led business.

• Understand the technical and training requirements of our partners and work closely with the internal AWS product teams to guide the direction of future offerings.

• Prepare and provide business reviews for the senior management team.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Basic Qualifications:
- - Bachelor's degree
- - 8+ years of experience in business development, account sales, and/or pre-sales in the IT industry.
- - 5+ years of experience in Partner management, business development in the IT industry.
- - Experience developing an indirect sales channel, growing partner competencies, and delivering sell-to and sell-through revenue.
- - Demonstrated experience working and communicating with multiple stakeholders and cross functional teams including direct and channel marketing, product management and account management teams.

Preferred Qualifications:
- - Experience identifying, negotiating, and executing complex legal agreements
- - Direct experience working with AWS consulting and/or technology partners.
- - Experience of working and driving with/for global technology companies and solutions.
- - Masters or MBA preferred.
- - Strong analytical and skills with a focus on delivering a growing pipeline of partner projects and their successful delivery.
- - Excellent communication and presentation skills

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

---