AVP, Specialist, User Experience Journey, Transformation and Data, Group COO

Business Function:

Here at the DBS Transformation & Data, Group COO, we focus on nurturing the culture of the "World's Best Bank", 2025, 2021, 2019 (Euromoney) and "World's Best Digital Bank" (Euromoney, 2016 & Our approach is a combination of both science and art; we immerse our stakeholders in the world of design thinking and experimentation, drive rigorous creativity along our pipeline, and build connections between corporate entrepreneurs and start-ups. We are a cross-disciplinary team focused on the invention of solutions that will radically improve the way people live, work and play. We are passionate and committed to make banking joyful (while having lots of fun)

Key Responsibilities:

Play a vital role in equipping our employees with digital tools that drive efficiency. You will advance our PeopleTech initiatives, ensuring seamless platform operations, championing effective stakeholder collaborations, and delivering projects that directly elevate our digital workplace and overall employee experience. You'll be at the heart of initiatives that truly make a difference for our people.

PeopleTech Platform Operations: This role involves crucial technical oversight for our PeopleTech ecosystem. You will facilitate and support regular platform cadences with key leads, acting as a primary liaison with technology teams to coordinate system changes, essential upgrades, and efficient issue resolution for PeopleTech applications. A key part of this will be performance monitoring and reporting, where you'll track platform metrics, user adoption rates, and gather user feedback to prepare insightful reports for leadership. Additionally, you will assist in the thorough testing and validation of new features or enhancements prior to their rollout, and continuously enhance and maintain our Digital Tools portal, ensuring it remains user-friendly and an accessible source of information for all employees.

Business Coordination and Stakeholders Engagement: Your responsibilities here center on fostering strong collaboration and clear communication across the organization. You will effectively engage with cross-functional stakeholders on critical matters such as platform updates and budgeting processes, ensuring ongoing communication cadences are well-managed. A significant aspect of this focus will be documentation and knowledge sharing, where you will develop and maintain clear processes, comprehensive FAQs, and helpful guides to enrich the Digital Tools portal experience for all employees.

Cross-Functional Project Execution: This area emphasizes your ability to drive projects from conception to completion across different teams. You will maintain comprehensive project trackers, dynamic dashboards, and clear documentation, ensuring transparency and alignment across both technology and business leads. Effective communication is key; you will prepare accurate meeting notes, distill action items, and manage follow-ups to maintain project momentum. Furthermore, you will organize and facilitate impactful collaborative sessions, including workshops, pilot programs, and testing sessions, involving both technology and business stakeholders. Ultimately, you will promote and facilitate effective knowledge sharing practices across both sides of our innovative "2-in-a-box" model.

Requirements:

• Bachelor's degree with 8 years' financial institution experience
• Proficiency in facilitating platform cadences; liaising for tech changes/resolutions.
• Experience in performance monitoring, reporting, metrics tracking, and user adoption.
• Skilled in experimentation, thorough testing and validation of new digital feature enhancements.
• Proven capability enhancing and maintaining user-friendly digital portals/knowledge bases.
• Strong track record fostering collaboration and clear communication with stakeholders.
• Expertise developing/maintaining processes, FAQs, and guides for knowledge sharing.
• Adept at maintaining comprehensive project trackers, dashboards, and documentation.
• Excellent communication: meeting notes, action items, and follow-ups.
• Experience organizing and facilitating impactful collaborative sessions with diverse stakeholders.

Apply now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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