Sales Support Position
3 days ago
Order Processing and Follow-up:
- Responsible for receiving customer orders and recording order information in detail.
- Track the execution progress of orders to ensure timely processing in accordance with customer requirements.
- Communicate closely with relevant departments such as Engineering & Technical Services and Storage & Transportation, coordinate engineers for smooth construction, and ensure the smooth production services of orders and delivery of spare parts.
Customer Service and Communication:
- Act as a bridge between customers and the company, and timely convey customer needs and feedback.
- Answer customer inquiries regarding order status, delivery time, and other related issues.
- Handle customer complaints, actively coordinate internal resources to resolve problems, and improve customer satisfaction.
Document Management and Data Entry:
- Responsible for the sorting, filing, and safekeeping of order-related documents.
- Accurately enter order information into the company system to ensure data completeness and accuracy.
Payment Collection and Reconciliation:
- Track the collection of order payments to ensure timely recovery of funds.
- Conduct regular account reconciliation with customers to ensure clear and accurate accounts.
Requirements
Educational Background: Bachelor's degree or above in Marketing, Business Management, or related majors.
Sales Experience: Relevant industry sales experience, familiar with products and services in ship repair or related fields.
Communication Skills: Excellent communication and expression skills in both English and Chinese, able to establish good cooperative relationships with customers.
Sales Skills: Proficient in sales techniques, including market development, negotiation, and customer management.
Goal-Oriented: Clear sales goals and a positive sales attitude, able to achieve sales targets. Stress Resistance: Ability to work in a high-pressure and highly competitive market environment with strong stress resistance.
Teamwork: Good teamwork spirit, able to collaborate with team members to achieve common goals.
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